Job Description

Job overview

We have a full/part time vacancy for enthusiastic practice receptionist to work as part of a driven team in this busy GP Surgery. The role is very varied and you will be working within a supportive, motivated, friendly and enthusiastic team.
Applicants should ideally have previous experience of a customer focused role, be pleasant, articulate and a team player with personal integrity and loyalty. IT skills are essential although full training on specific practice computer and administrative systems will be provided on induction to the successful candidate.

The post holder will be required to be a strong team player, but also able to work autonomously, develop, maintain and work in accordance with practice protocols.

Hours are 25 - 37.5 per week over 5 days and will include set hours between 8 am and 6.30 pm. Hours will be agreed on appointment. Flexibility to cover annual leave and sickness is essential.

Main duties of the job

The successful candidate will:

support the efficient operation of reception, whole practice systems and processes. receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. to provide general assistance to the practice team and project a positive and friendly approach to patients and other visitors, either in person or via the telephone.
About us

Cowbridge & Vale Medical Practice has 3 GP Partners, two salaried GP, a clinical pharmacist, two Advanced Nurse Practitioners, a Nursing Assistant, cluster Pharmacist, Mental Health Liaison officer, Physiotherapist and a Phlebotomist. We have strong and supportive management, administration and reception teams.

We provide care for patients covering a wide rural area and are steadily increasing our patient numbers.

Job description Job responsibilities

Job summary:

To support our practice in the efficient operation of reception, whole practice systems and processes. To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Person Specification Qualifications Essential

No specific qualifications are required for the post. Essential criteria for the position include: Able and willing to learn the clinical systems used in practice Willingness to learn computerised and administrative systems Excellent telephone manner Good interpersonal skills Able to work as part of a team Good IT skills Able to deal with challenging people and situations when the need arises Flexible approach to working
Desirable

Desirable qualities for the position include: Experience of working in a busy reception area Calm temperament Available to work at short notice Ability to speak Welsh Experience of working in a primary care or GP setting or public facing role is not essential.
Job Types: Part-time, Permanent

Pay: 12.00-13.00 per hour

Expected hours: 34 per week

Benefits:

Company pension Employee discount Store discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 16/03/2025