Job Description

Job Summary

Abbots Bromley Surgery is a friendly rural dispensing practice serving approximately 4,000 patients. We are seeking a motivated

Receptionist/Administrator

with strong customer service and administrative skills to join our supportive team. This role offers an exciting opportunity to train as a

General Practice Assistant (GPA)

, developing both administrative and clinical support skills.

Key Responsibilities

Provide a welcoming, efficient front-of-house service for patients and visitors. Manage telephone calls, appointment bookings, and patient queries with professionalism and empathy. Maintain accurate records and handle administrative tasks such as correspondence, data entry, and filing. Support the wider practice team in delivering high-quality patient care. Undertake training and development towards the General Practice Assistant qualification.

About You

We're looking for someone who is:
? Experienced in customer service and administration (healthcare experience not required).
?Friendly, approachable, and professional.
? A clear and confident communicator, both face-to-face and over the phone.
? Highly organised, with good attention to detail.
? A natural problem solver, able to stay calm under pressure.
? Motivated to learn new skills and take on a developmental role.

Training & Development

As part of this role, you will complete accredited

General Practice Assistant (GPA)

training, supported by Abbots Bromley Surgery. This programme will build your knowledge and confidence in primary care and includes:

Understanding how a GP surgery operates and supports patient care. Learning basic clinical skills such as taking blood pressure, measuring height and weight, and recording observations. Developing practical administrative and clinical support skills, including:

Document triage - reviewing and directing incoming clinical correspondence.

Coding and summarising - accurately updating patient records.

Managing referrals - preparing, tracking, and coordinating patient referrals.

You'll be fully supported by experienced clinicians and administrative staff, with protected time for learning and hands-on experience.

What We Offer

A welcoming and supportive team environment at Abbots Bromley Surgery. Full training to become a

General Practice Assistant (GPA)

. Opportunities for career development within primary care. NHS pension and staff benefits.

Free onsite parking.

How to Apply

If you're ready to take the next step in your career and make a real difference to patients every day, we'd love to hear from you.
Please send your CV and a short cover letter explaining why you're interested in the role to

rebecca.alkins2@staffs.nhs.uk

Job Types: Part-time, Permanent

Pay: 12.21-13.50 per hour

Expected hours: 20 - 25 per week

Benefits:

Company pension On-site parking Sick pay
Application question(s):

From time to time and as part of the role, you will be required to cover colleagues' annual leave. This may mean up to 7 additional hours of overtime on top of your contracted 20-25 hours, occasionally at short notice. Please indicate whether you will be able to fulfil this part of the role.
Education:

GCSE or equivalent (required)
Work Location: In person

Expected start date: 03/01/2026