Job Description

Main duties of the job:

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on the current and evolving workload and staffing levels.

Working as an administrator in the total triage team, which is our appointment booking system. Opening and locking-up of premises and maintaining security in accordance with Practice Procedures. Answering incoming telephone calls Processing requests for appointments, visits and telephone calls and ensuring these requests are directed to the appropriate HealthCare professional Processing repeat prescription requests Processing computer data entries in accordance with practice policy Scanning correspondence into the electronic patient record Provide patients with test results in accordance with Practice policy Contacting patients, health professionals and other agencies as instructed. Using the Accrurx system for messaging patients. Photocopying as requested Managing the generic surgery email account. Amalgamating notes as requested Franking the post. Any other duties commensurate with the role as directed by the Practice Manager

Job description:

To be the first point of contact for all members of the public coming into the practice.

Offer general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.

Job Types: Full-time, Part-time, Permanent

Pay: 12.33 per hour

Expected hours: 30 - 37.5 per week

Benefits:

Company pension On-site parking
Work Location: In person