Job Description

Company Overview

Create are the pioneers of Natural and Mild IVF treatment in the UK. Our fertility treatments offer women the chance to have a baby using their own eggs, without the need for long and intense courses of stimulating drugs.

Create is a pan European fertility company and the UKs fastest growing IVF business, changing the way IVF is delivered. We offer female-friendly IVF treatment that delivers better health outcomes for mothers and babies. Our pioneering approach to IVF focuses on the quality of eggs, rather than quantity. Our gentler fertility treatment offers women the best chance of success and reduces the emotional, physical and financial burden associated with IVF.

Create has grown rapidly and has been established as a market leader in the UK IVF industry, trading through two brands, Create Fertility and abc IVF. Create helps patients with more complex fertility issues through pioneering ultrasound technology and abc is the lowest cost IVF business in the UK. The company has more recently expanded to Europe with a clinic in Denmark patients from across Europe.

The Role

Reporting into the Clinic Manager you will use your experience and skills in administration of facilities for the benefit of the organisation whilst improving your knowledge and experience. Bringing strong procurement, negotiation and interpersonal skills to support Create's daily operations.

Duties and Objectives

Greeting and looking after the needs of Patients attending Create and abc treatments ensuring visitors have an excellent experience of the clinic. Responsible for administrative tasks that ensure the smooth running of the clinic Communication and courtesy calls via phone/email with patients during their patient journey Managing telephone and email enquiries Resolving patients' financial queries and processing payments. Taking and managing client bookings, dealing with confidential information Supporting the doctors and clinical team on projects Processing sales invoices Setting up new patient accounts Producing letters to GPs involving medical terminology. Reporting around treatment numbers, billing and reconciliations Ensuring orders are placed and received in a timely manner. Booking taxis and couriers

Qualifications, Experience / Personal Specification

Attention to detail Strong computer and processing skills Strong organisational skills Able to work well individually and as part of a team Well organised with a methodical approach to work Able to work to deadlines Ability to be sympathetic and empathetic. The post holder must maintain the confidentiality of information about patients, clients, staff
Job Type: Full-time

Pay: Up to 28,808.00 per year

Ability to commute/relocate:

London EC2V 6ET: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your current notice period? Describe your experience and how you would suit this role?
Experience:

Customer Service: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person