Job Description

Job Overview

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients and visitors, providing excellent customer service and ensuring smooth administrative operations within the practice. This role offers an opportunity to work in a supportive environment where attention to detail and compassionate communication are highly valued.

Duties

Greet patients and visitors in a courteous and welcoming manner Manage appointment scheduling and coordinate patient flow efficiently Answer phone calls, respond to enquiries, and direct calls appropriately Maintain accurate patient records and update information as necessary Process administrative tasks such as filing, data entry, and managing correspondence Handle patient check-in and check-out procedures with professionalism Assist with billing, invoicing, and processing payments when required Ensure the reception area remains tidy, organised, and welcoming at all times Support the medical team with administrative support as needed

Skills

Proven office experience with strong organisational skills Previous administrative experience within a healthcare setting is desirable Excellent communication skills, both written and verbal Proficient in using office software such as MS Office (Word, Excel) and practice management systems Ability to remain calm under pressure and handle sensitive information discreetly Strong attention to detail with a high level of accuracy in data entry and record keeping Friendly, professional demeanour with a customer-focused approach
Job Type: Part-time

Pay: 16,307.72 per year

Expected hours: 25 per week

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Experience:

NHS Reception : 1 year (preferred)
Work Location: In person