Job Description

MAIN DUTIES AND RESPONSIBILITIES

To welcome patients as they arrive at the practice.

To make appointments by following the relevant protocols.

To ensure patients are seen by the appropriate clinician.

To handle enquiries, in person, and over the telephone.

To act on requests from clinicians and communicate messages to the patients.

Reception administration.

All patient information to be recorded on the EMIS clinical system.

All duties to be performed in accordance with practice protocols.

TELEPHONE DUTIES

Making appointments for the patients to attend the surgery.

Ensuring triage requests are dealt with in a timely and appropriate manner.

Taking calls from patients requesting home visits.

Dealing with investigation results, i.e. blood tests & X-rays.

Dealing with patient enquiries.

Receive, make phone calls and divert appropriately.

Ensure that the system is operational at the beginning of each day (8am)

RECEPTION ADMINISTRATION

Direct post upstairs to office.

Deal with queries appropriately.

Retrieve and file records as necessary.

Accept payment and issue receipts.

Action requests for Ambulance Transportation and in accordance with practice protocol.

Deal with patient samples and ensure forms are fully completed.

Access patients' documentation via the Docman System.

Ensure efficient handover between each receptionist shift.

Ensure patient confidentiality is maintained at all times.

Ensure reception and waiting room areas are kept clean and tidy after clinic sessions.

Follow closing protocol at the end of the surgery.

Any other duties relevant to the efficient running of the practice.

Admin

Complete practice administration tasks, as per practice protocols

Hours required

Monday 0930-1830

Tuesday 0930-1830

Wednesday 0800-1100

Shifts will include some opening and closing (potentially opening at 06.45 on occasions, as and when required).

PLEASE CHECK THAT THE HOURS ARE SUITABLE BEFORE YOU APPLY FOR THIS POSITION

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Important - we do require the successful candidate to be able to cover extra shifts where necessary

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Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

On-site parking
Ability to commute/relocate:

Stockport SK2 6BZ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person