Job Description

We are looking for a confident and friendly Medical Receptionist/Care Coordinator to join our non clinical team. This person will act as a central point of contact for patients over the phone or in person, and quickly process information in order to effectively direct patients or book appointments.

Skills needed are:

enjoy a very busy working environment thrive on multi-tasking have a caring, helpful nature have confident administrative and IT skills
If you have these skills then this is a rewarding job for you.

Main Duties are:

To guide patients in the best use of resource within the practice and in the wider NHS, enabling them to access the most effective help for their presenting need. To be responsible for undertaking a wide range of patient service and administrative duties which link in and support the multidisciplinary team. To manage the incoming calls on a daily basis.
Duties can include but are not limited to, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Be part of the Care-Coordinator team and assist them in helping to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Please do not apply unless you have previous experience of working in a GP practice or you've applied for a similar position here in the last 6 months.

Job Types: Part-time, Permanent

Pay: 24,100.00-25,050.00 per year

Expected hours: 16 - 24 per week

Benefits:

Company pension On-site parking Work from home
Experience:

General Practice: 1 year (required)
Work Location: In person

Application deadline: 26/09/2025