Job Description

"Join our dynamic team at The Ryan Medical Centre! We're seeking an enthusiastic individual who thrives under pressure to be a valuable part of our reception team. Your passion for excellence is what we need!"

Duties will include:

Greeting patients on arrival ensuring patients are checked in manually

To answer the telephone, dealing with enquiries and signposting patients to necessary services.

Make appointments, including telephone, follow-up, and urgent appointments

Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required

Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call

Safe handling of patient files, maintaining confidentiality at all times

Scan hospital reports and letters, ensuring that the scanning of patient's correspondence is kept up to date at all times

To carry out patient/GP Registrar surveys

To be responsible for the call and recall of patient lists as instructed by the practice manager

The ideal candidate will:

- Have had previous reception experience, preferably in a Primary Care setting

- Be able to work as part of a team, with individual responsibilities, maintaining a high level of professionalism

- Be able to listen, empathise with, and support people from all backgrounds and communities, creating trust and confidence

- Communicate effectively in oral and written format with patients, their families, medical staff, and other members of the team

- Be able to prioritise and plan actions, using own initiative when under pressure

- Be able to deal with difficult and emergency situations in a professional and calm manner

THIS JOB WILL CLOSE AS SOON AS AN APPROPRIATE CANDIDATE IS FOUND - PREVIOUS APPLICANTS NEED NOT APPLY.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.45 per hour

Benefits:

Company events Employee discount Free parking On-site parking Sick pay Transport links
Schedule:

Monday to Friday
Work Location: In person