Job Description

Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our long-standing, friendly surgery. This is an exciting role as you'd be joining an established non-clinical team that is rated outstanding by the CQC.

You will become part of our dedicated reception team and strive to ensure our patients receive the best possible service from the Practice. With good communication skills and the ability to respond sympathetically to queries and direct people appropriately, you will have strong organisational skills and be able to multi-task.

The role is part time 20 hours per week from 1:30pm-5.30pm. This is perfect if you like to keep your mornings free or would prefer to avoid the morning rush hour. The role will be based at our Bushmead Branch

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

Comprehensive induction Competitive Salary NHS Pension Support to guide your personal and professional development Excellent training opportunities
Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

You will be based on the front desk as the first point of contact welcoming patients who come into the surgery, so we are looking for someone who is confident and has an empathetic manner. You will have a caring approach and be hard working and motivated to provide the best patient experience.

Job responsibilities

Greet and assist patients in person on a daily basis. Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time. Provide patients, visitors, etc. with basic information and act as a resource, where more help is required. Operate clinical computer system and maintain high quality data entry. Signpost patients as appropriate.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in all situations; Capable of remaining calm, with consistent accuracy and concentration under pressure; Strong IT and administration skills; Enthusiastic with energy and drive; Reliable and dependable;
Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given

Person Specification

Qualifications

Essential

Good level of education to GCSE standard or equivalent

Experience

Essential

Experience of working in a customer services/other front line situation Computer literate with excellent keyboard skills Self-starter, able to work on own initiative, following set procedures and protocol
Desirable

Use of clinical system software eg. SystmOne Previous NHS experience ideally within a GP setting

Skills and Abilities

Essential

Advanced working knowledge of Office 365 applications Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances An understanding, acceptance and adherence to the need for strict confidentiality Can plan own work and multi-task Able to accept and deal with a heavy workload
Desirable

An enquiring mind with a willingness to learn new skills and procedures

FOR FULL JOB DESCRIPTION AND PERSON SPECIFICATION PLEASE SEE:

https://www.jobs.nhs.uk/candidate/jobadvert/A0676-25-0023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.

Job Type: Part-time

Salary: 13.61 per hour

Benefits:

Company pension Employee discount On-site parking Sick pay Store discounts
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Language:

English (required)
Job Types: Part-time, Permanent

Pay: 13.61 per hour

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Education:

GCSE or equivalent (required)
Work Location: In person