Job Description

Job Introduction

We are seeking a highly organised, proactive, and customer-focused Medical Secretary to join our Neurodevelopmental Services team supporting ASD and ADHD pathways. As the first point of contact for patients, families, and professionals, you will play a key role in delivering an excellent experience through all communication channels--telephone, email, and post.


You will be responsible for managing a high volume of enquiries, effectively triaging and directing correspondence, and supporting administrative processes within the BSW (Bath and North East Somerset, Swindon, and Wiltshire) locality. You will also provide essential support to the broader business support function to ensure smooth and efficient service operations.


This is a very rewarding role for an experienced and dedicated administrator.


Main Responsibilities

This role supports the smooth running of Neurodevelopmental Services by ensuring referrals are handled with care, accuracy, and efficiency. Responsibilities include:

Screening and directing referrals appropriately, while following clinical guidelines. Liaising with referrers to gather information and ensure timely, high-quality referrals. Prioritising urgent cases and collaborating with health professionals to ensure swift care. Maintaining accurate and confidential records across clinical systems. Providing clear signposting to patients, families, and professionals about available services. Coordinating appointment bookings, rescheduling as needed, and sending relevant information to patients. Supporting administrative tasks such as correspondence, minute-taking, ordering supplies, and maintaining databases. Working flexibly within the team to meet service needs and uphold high standards of care.

The Ideal Candidate

Essential

Experienced touch typist Experience of proactively managing a busy workload Experience of working independently and as part of a complex multi-disciplinary environment Experience of maintenance of electronic record filing systems Working with Data Protection and Caldicott Principles Fully competent in computer skills including database maintenance and use of Microsoft Office, in particular Word, Outlook and Excel Provide and receive complex, sensitive information and deal accordingly Able to build good working relationships at all levels, incorporating diplomacy and discretion Excellent written and oral communication skills requiring tact and diplomacy, accuracy and attention to detail Able to work autonomously to manage discrete areas of work. Able to use own initiative and involve others as necessary to ensure quality of service is maintained Able to work to high standards and tight deadlines under pressure Confidence to suggest and develop new practices or procedures when it felt appropriate

Desirable

In-depth experience of working in a secretarial environment and some understanding of medical terminology.

o Audio Typing skills. o Experience of digital dictation application Lexacom.


Please see the attached Job description for the full list of requirements.


About The Company

We change lives by transforming health and care.



Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.



We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.



While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.



As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.



Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.




Package Description

At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:

Competitive Pay & Pension: Receive a salary of 23,875 with company pension. Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices. Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway. Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice. Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility. Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities. * Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.