We are a rapidly growing GP-led organisation with a mission to ensure that all patients
have access to comprehensive, coordinated and continuous care within a sustainable
primary care system.
We appreciate that our whole primary care system is struggling, which is causing a
negative effect on patient care and staff happiness. We believe that we can turn this
around by reimagining how primary care is delivered from the ground up by placing a
focus on data insights, technology and clinical innovation.
Ultimately, we want to improve patient access, patient experience and health outcomes
to significantly increase the quality of care for our patients. However, we can only build
the best primary care service there is if our colleagues are happy, empowered and
supported within an excellent working environment.
If you believe that there are ways to drastically improve the way primary care is
delivered for both patients and staff alike and you want to be a part of this; then we
would love to meet you and tell you more about our plans.
Overview:
We are currently seeking a friendly and organised individual to join our team as an
experienced Medical Secretary. In this role, you will be responsible for undertaking a
wide range of secretarial and administrative
duties and the provision of administrative support to the multidisciplinary team.
Duties are listed below but are not limited to:
Processing of information (electronic and hard copy) in a timely manner
Liaising with multidisciplinary team members and external agencies such as
secondary care and community service providers in accordance with current
policies.
Supporting the administration and receptionist teams with patient registration,
booking appointments
Answer incoming telephone calls promptly and courteously, directing inquiries to
the appropriate staff members or departments.
Respond to patient queries and provide information about services, opening
hours, and other relevant information.
Typing letters, reports and associated documentation as required
Processing referrals using the electronic referral system (ERS)
Scanning of patient related documentation and attaching scanned documents to
patient's healthcare records
Processing requests for information i.e., SAR, insurance/solicitor's letters and
DVLA forms
Assist with general administrative tasks
Adhere to practice policies and procedures, including those related to patient
confidentiality and data protection.
Essential criteria:
Proven experience as a medical secretary is essential for this role
Excellent customer service skills and the ability to put the needs of patients first
Strong organisational skills and attention to detail, with the ability to multitask and
prioritise tasks efficiently.
Knowledge of medical terminology to accurately type out medical reports and
other documents
Flexibility to adapt to changing priorities and work in a fast-paced environment.
Desirable criteria:
GCSEs in English and Maths.
Previous experience of working in a healthcare setting.
Strong IT skills (EMIS and Office)
Benefits:
27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
Enhanced family leave
* Enhanced sick pay
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