Job Description

The post holder will provide a comprehensive and high quality secretarial and administrative support to the Consultants, Nurses and other professionals within the identified department.



The post holder will also be expected to liaise in a professional manner with colleagues, visitors and patients and undertake a wide spectrum of administrative and secretarial duties.



The post holder will be expected to manage and prioritise their own workload using experience and initiative, and adhere to relevant CTMUHB policies and procedures.

The post holder will:

Play a supportive role with the running of the medical team. Liaise effectively and professionally with staff of all levels, patients and other agencies, with tact and diplomacy, ensuring that all calls/messages are actioned accordingly. Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or concern. Provide general non-clinical advice. Plan and organise their own time with any secretarial and administrative duties priorities accordingly. Complete weekly validation of waiting lists and RTT lists. Ensure the Welsh Patient Administration Service (WPAS) is updated with accurate information of every patient contact Attend and outcome patient appointments on the WPAS on a daily basis.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

We listen, learn and improve



We treat everyone with respect



We all work together as one team



We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Welsh Skills Desirable:

This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.