Job Description

We are looking for a motivated customer focused individual who will assist the Medical Workforce team to deliver excellent customer service to our resident doctors coming into the trust while delivering our strategy and meeting our monthly KPIs.

As a small team we are the main source of any resident doctor and locally employed doctors queries. You must therefore have strong organisational skills and attention to detail. We are looking for a candidate with the ability to manage competing priorities especially when there are large rotations.



This role requires an understanding of the terms and conditions of resident doctors. The successful applicant must be able to work both on site and at home to cover.

The person should have the following qualities/abilities:

You must be able to prioritise your work load especially during busy periods and work to tight deadlines Understand the terms and conditions of resident doctors Able to use excel and other databases including ESR is essential Ideally have some NHS experience although this is not essential Be proactive in their approach Has experience in a customer focused environment

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.



For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .



Come and be a part of the best NHS trust in England to work for, according to our staff*



UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit: Flexible working .



To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?