Job Description

Job Summary

We are looking for an enthusiastic and articulate Call Handler to join our fast-paced and friendly medico-legal team based in Glasgow city centre. This is an exciting opportunity to become part of a young, energetic office where communication skills, professionalism, and team spirit are highly valued. You will be a key point of contact for solicitors and clients playing a vital role in the smooth operation of our legal case process.

PLEASE NOTE: This is NOT a role for candidates looking to progress in the legal sector. This is a calls based role.

Responsibilities

Make outbound calls to clients to clarify case details and arrange appointments Occasionally answer inbound calls and provide accurate, helpful information in a professional manner Build rapport with clients and legal professionals to ensure a smooth customer journey Accurately update case notes and internal systems with call outcomes Liaise with other departments to ensure client expectations are met Work as part of a collaborative team to meet daily and weekly call targets

Qualifications

Previous experience in a call handling, customer service, or administrative role is preferred Familiarity with the medico-legal industry is advantageous but not essential Training will be provided for the right candidate with the right attitude and willingness to learn

What We Offer

Work/ Life balance - our office is open Monday to Friday 9am - 5pm. Weekends off! Be part of a young, ambitious team making a difference in the medico-legal sector Modern office with excellent transport links Regular team events and a positive, inclusive culture
We're excited to hear from candidates who are ready to bring energy and professionalism to our growing team!

Job Types: Full-time, Permanent

Pay: 23,660.00 per year

Work Location: In person

Application deadline: 31/07/2025
Reference ID: 123/CH