Job Description

We are a leading Real Estate Disputes Resolution team and one of the largest in the UK, with over 30 solicitors, legal executives and paralegals, supported by a team of excellent secretaries and administrators. Our specialist Leasehold Disputes team (LDT) are a key part of our business and they now have an exciting opportunity for a call handler to join them in our Newcastle office.



This role does require availability 5 days per week, however we're happy to discuss part time working hours that fit with your schedule!

What will you be doing?



You'll be a key part of the Leasehold Disputes team taking high volumes of calls and payments from leaseholders, but these could also be from other third parties such as the court, solicitors, mortgage companies and agents. During these calls you'll be taking details of any disputes and providing comprehensive and accurate file notes to pass to a case handler in the team who will then deal with the dispute. In time and with full training, we would expect you to be able to handle standard disputes but with the support of the relevant case handler.



This is a busy team so everyone works together to ensure that all cases are progressed quickly so you will be asked to return calls, make enquiries and help with administration. A big part of this role will also be to speak with leaseholders and persuade them to pay arrears in full using Elavon. During quieter periods, you will also assist with administrative duties to ensure smooth team operations. You'll be joining a supportive team where you can learn from true leaders in their field and build your experience with access to good quality work.

So what are we looking for?



While you might have a background in law or legal qualifications, we're not necessarily looking for that. What's more important is that you are organised, attentive to detail and able to prioritise tasks to meet key deadlines.



You'll need to solve problems and make decisions on files, provide a fast and efficient turnaround of work and maintain an enthusiastic and flexible approach as well as the willingness to use your initiative in order to take responsibility for tasks. This role needs a high standard of organisational skill, the ability to communicate confidently at all levels on the telephone, face to face and through routine correspondence and ultimately deliver a first-class service to our clients.



You must also be able to draft standard written communications, and have experience using IT software such as Microsoft programmes (primarily Excel) and be ready to be trained on new systems.



To be successful in this role you'll need as a minimum:


Experience managing and prioritising your workload. Experience managing high volumes of calls. Computer literacy, having had experience in using Microsoft Excel and Outlook. Experience of communicating with stakeholders at all levels.

What makes it great to work here?



We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits!



As signatories to the Mindful Business Charter, it's important to us that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing and we're very happy to talk flexible working.



Through our DEI initiatives we create an environment in which difference is valued. We have an Diversity, Equity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, neurodiversity, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). Find out more about DEI at WBD here. We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.



We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long term condition and need us to make any adjustments to give you the best possible recruitment process, please let us know by contacting the recruiter on the right hand side of this page. Please also let us know if you need this job advert or the application form in a different format.



We will offer an interview to candidates with a disability or long-term condition who meet the minimum criteria for this role. You can opt into this scheme within the application form. Your response to this question is only used for this purpose, is only visible to the recruitment team and is not used for data monitoring.



We are an in-house recruitment team and will always aim to fill our roles directly in the first instance. If you're an agency, please click here for ways that you can work with us.