Job Description

Job Ref:

INT22904

Branch:

Mercure Birmingham West Hotel

Location:

Mercure Birmingham West Hotel, West Bromwich

Salary/Benefits:

Competitive Salary and Industry Leading Benefits - Staff Meals on duty - Hotel discounts worldwide

Contract type:

Permanent

Hours:

Full Time

Hours per week:

Full Time (40 Hours)

Posted date:

16/04/2025

Closing date:

02/06/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Staff meals on duty Starting salary above national minimum wage Career and lifestyle breaks - Allowing you to take time off for key life events. Free staff parking Uncapped incentives to reward you for your contributions

A day in the life of...

As the hotel's Meeting Events and Group Sales Executive, you will be responsible for promoting and executing all Meetings Events business within the hotel (including weddings, parties, wakes and conferences) and as an ambassador to the hotel, you will be an expert on all the facilities on offer with the ability to advise guests based on their individual needs.




You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner. will be to carry out projects and generate leads resulting in revenue growth within the business and support the delivery of the commercial strategy. Identifying any new leads and contacts, working with the front of house teams in driving engagement.



Performing general office duties and administrative tasks where needed which include weekly and monthly reports.

What do we need from you?

Communication Skills:

As the face of our hotel you'll need to have excellent communication skills to successfully interact with clients, vendors, and hotel staff. You should be able to communicate effectively in writing and verbally and have strong interpersonal skills.

Organisational Skills:

Strong organisational skills are essential for this role. You'll need to be able to manage multiple tasks, prioritise responsibilities, and work effectively under pressure. They should have excellent attention to detail and be able to manage budgets and schedules.

Customer Service Skills:

you'll work with our guest first hand so you'll need excellent customer service skills to ensure that our clients have a positive experience. You should be able to anticipate client needs, provide excellent service, and resolve issues quickly and effectively.

Flexibility:

To handle unexpected changes or last-minute requests you'll need to be flexible and approachable. You should be able to think on their feet and quickly come up with solutions to any issues that arise.




Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Please note that this role is based at permanently at Mercure Birmingham West Hotel on a full time basis

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Mercure Birmingham West is ideally located in the heart of West Bromwich, perfect for leisure and business stays. We are less than 5 miles from Birmingham City Centre and only a stone's throw from West Bromwich Albion Football Club. We're situated just off the M5, so you'll have no issues getting around if you want to explore further afield. At the end of a busy day exploring Birmingham, return to bright and spacious rooms to relax with a drink or bite to eat.



We have 17 versatile and recently renovated meeting rooms, ideal for meetings, conferences and events. All are equipped with new furniture and the latest ClickShare audio-visual technology. After hitting the gym, head to the sauna or steam room before taking a dip in our indoor pool.



The hotel is well located for both international and domestic travellers arriving into Birmingham Airport or those visiting the National Exhibition Centre (NEC). Warwick, Stratford-upon-Avon and Worcester are also within reach from the hotel.