Job Description

At the InterContinental London \xe2\x80\x93 The O2, we are passionate about exploration and discovery.

Located on London\xe2\x80\x99s vibrant Greenwich Peninsula, InterContinental London \xe2\x80\x93 The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK\xe2\x80\x99s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London.

Meeting & Events Operations Manager

Competitive Salary with Great Benefits

Meetings & Events Operations Manager is a key role in ensuring that all conferences, meetings and group activities are coordinated and managed within client expectations. You will use your initiative to up -sell client events and manage function space and room block inventory to maximise hotel profit. This is a senior meeting and events position for this large, full service luxury hotel, with high volume catering, banquet and conference facilities. This job is responsible for the coordination and servicing of the hotel\'s meeting and events space. Will manage both professional level, catering and administrative support employees.

What will I be doing?

• Direct day -to -day meeting and events activities, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed.
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
• Plan and conduct pre -event and post -event meetings with clients and catering staff to determine potential enhancements to the guest experience.
• Ensure staff have the tools, training, and equipment to carry out their job duties.

Who we are looking for:

• 3+ years experience in a catering and hospitality setting, including event management experience within a high volume banqueting operation
• Someone who is passionate about exceeding guest expectations
• Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
• Someone who enjoys working in a fast paced working environment and remains calm under pressure

What do we offer:

Our Meetings & Events Operations Manager receives some excellent Company benefits:

• A competitive salary and variable service charge
• 28 days paid holiday with an extra 5 days, following 5 years\xe2\x80\x99 service
• Discounted hotel room rates across our hotels, for you and friends and family including access to employee rates across the IHG portfolio
• Fantastic Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free Meals on shift
• Unrivalled Career Progression prospects

Apply now to be our new Meetings & Events Operations Manager!

Arora Group is a successful UK-focused private group of companies, which leverages synergies across its specialist property, construction and hotel divisions to its strategic advantage.

Arora Hotels