Job Description

Job description

Meetings & Events Operations Manager

The Renaissance at Kelham Hall is seeking a full-time

Meetings & Events Operations Manager

to join the team. The successful individual will be responsible for managing the running of day to day weddings, meetings and events, whilst working alongside the bar manager.

The Renaissance is a stunning Gothic-style mansion. Providing the perfect back drop for incredible weddings and events. Set in 42 acres of picturesque gardens and manicured lawns, as a venue we host a multitude of events from small scale meetings to large conferences, outdoor festivals, and weddings.

At The Renaissance, we are passionate about our guests and providing the very best service possible, we therefore seek a likeminded individual who is enthusiastic, passionate and driven to achieve the very best.

The Role:

The main objective of this role is to manage the meeting, events and conference operation and department ensuring the guest experience is unforgettable. To provide line management to the team ensuring regular training and development is encouraged to support the overall objective.

Key Responsibilities

Line Management responsibilities for a medium sized team, ensuring low staff turnover and high performance with encouraging personal development

Oversee the labour costs ensuring this is controlled, such as producing team rotas and working alongside the bar manager and reporting to the Operations Manager

Ensuring stock and wastage is controlled and levels are maintained. Providing the relevant training to support this

Oversee the day to day operations of the department and event providing hands-on support which is required for all key meeting, events and conference business

Regular review and management of guest feedback. Ensuring appropriate action and responses are taken

Overall understanding of the department staffing structure ensuring appropriate levels are maintained to produce an excellent service.

Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation

Review of all BEO's, food menus, room layouts and supplier information prior to the event taking place. Overall responsibility for the successful operation of all events

Liaising with and maintaining excellent relationships with hotel clients. Building good rapport to ensure the consistent return of custom

Ensuring all front of house areas are compliant and maintained, including staff uniform and brand standard requirements

Human Resources responsibilities including interviewing, training and support in employee relations management

Attendance at all required event meetings producing required data in a professional manner

Understanding and usage of Excel Spreadsheets and related documents.

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Job Type: Full-time

Pay: 30,000.00-32,500.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Reference ID: M & E Manager