Job Description

We have an exciting opportunity for Member Assistants to join our Operations team supporting our Member Administration and Employers team.

Do you have great customer service skills? Do you want to learn new skills?

About us

At Lothian Pension Fund (LPF), we administer the local government pension scheme (LGPS) in Edinburgh and the Lothians and are one of approximately a hundred LGPS funds in the UK. We're an asset-backed and multi-employer scheme with around 10 billion of assets and the second largest LGPS fund in Scotland, serving approximately 88,900 members and 56 active employers.

LPF is a growing, vibrant, and exciting place to work. We offer flexible working and a blended work model, working both from home and our spacious city centre office. We have many social and wellbeing initiatives to ensure we keep our sense of community alive.

Our core and flexible benefits

You'll benefit from a highly competitive salary, a

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discretionary variable pay award and a wide range of colleague benefits, including:

A generous defined benefits pension scheme A hybrid model of working with a minimum of 2 days per week in the office 36 days annual leave (including 8 public holidays) Flexible working to support both your needs and those of our organisation An all-inclusive gender-neutral parent policy covering maternity, paternity, surrogacy, and adoption A free and confidential Employee Assistance Programme to support you and your family through any concerns or challenges you may face Award programme based on peer-to-peer nominations A cash bonus recruitment referral programme Access to the Salary Extras portal which offers to a range of amazing discounts and services such as a voluntary healthcare plan and health assessments, gym discounts, retailer discounts, bike to work and tech scheme

The role

Assist members with incoming telephone and email enquiries. Track and record incoming data from Fund employers. Conduct data cleansing to improve the quality of the Fund's data. Assist employers with requests and queries. Provide administrative support to the Member Services Team. Calculate basic scheme member's pension benefit entitlements. Participate in projects to improve our processes.

What experience are we looking for?

Proficient in MS office packages and previous computer software experience Customer focused and team player. Attention to detail and continuous improvement experience Previous customer service experience Clean vetting checks.

What else do you need to know?

This is a permanent position This is a full-time position working a 36-hour week between Monday and Friday There will a hybrid model of working, both from home and in our Edinburgh office Pre-employment screening will be carried out prior to joining

The application and recruitment process

To apply, please visit our website www.lpf.org.uk/about-us/working-for-us/careers

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Equal Opportunities (including our support for Public Sector Equality Duty)

LPF is committed to promoting a diverse, equal and inclusive culture and welcomes applications from people of all sectors of the community.

We encourage people from under-represented communities to apply, including but not limited to those with disabilities, from minority ethnic groups, who are part of the LGBT+ community, and all those who feel their voices are not commonly represented.

Job Types: Full-time, Permanent

Benefits:

Additional leave Casual dress Company events Company pension Enhanced maternity leave Enhanced paternity leave Sick pay Work from home
Ability to commute/relocate:

Edinburgh EH3: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 1 year (preferred)
Work Location: Hybrid remote in Edinburgh EH3

Application deadline: 06/10/2025