Job Description

Member Engagement Executive

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Date: 21 Jul 2025
Location:
Oxford/ Hybrid, GB, OX4 4DQ
Company: Nominet

Contract Type:

Permanent, Part-time, 22.5 hours per week

Location:

Hybrid, with a minimum of 20% in the Oxford office per month

About Us:

We're Nominet - a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on.



As a public benefit company, our work has a positive impact on society. We've donated millions to projects that use technology to improve people's lives and have committed to delivering 60m worth of support over the next three years.

The Role:

We're looking for a part-time Membership Engagement Executive to help us make membership matter. You'll support the Membership Engagement Lead and wider team with core admin, member communications and events. From onboarding and data management to supporting member queries and team operations, this role is essential to maintaining a high-quality membership experience.



You'll be highly organised, people-focused and comfortable juggling a wide range of activities, from managing inboxes to updating HubSpot and supporting our event delivery. If you love making things run smoothly and care about building positive relationships, this could be a great fit.

What you'll be doing:

Managing and maintaining accurate member records across HubSpot and other platforms Tracking and responding to member enquiries via email and online community within agreed SLAs Supporting the planning and logistics of member engagement events in collaboration with the events team Helping to deliver timely, clear communications and keeping the Member Hub content current Coordinating team diaries, meeting planning, and maintaining shared documentation Providing admin support for Give Hub and other membership-related projects and processes

About You:

Essential:

Excellent communicator with strong interpersonal and writing skills Confident using Microsoft Office and digital tools (e.g., Teams, community platforms, webinars) Proven track record of accurate data management and reporting Able to prioritise, multi-task and stay organised in a busy environment Comfortable working independently and as part of a cross-functional team

Nice to have:

Experience working in a membership or stakeholder engagement role Familiarity with HubSpot or other CRM tools Understanding of DNS or registry sector

What to expect next:

1st stage: Introduction call with a member of the TA team (30 mins) 2nd stage: Hiring manager interview (30 mins) 3rd stage: Take home assessment (1 hour) 4th stage: Competency & Values interview (30 mins)

Working at Nominet:

Our people make things happen, but our values are our compass as a company, guiding our day-to-day work and building our culture. They reflect that we're strongest when we're proactive and pull together, while underlining the importance of a "glass half full" mindset and aiming to keep things simple for success.



I'm hoping that one of these paragraphs might be suitable - or perhaps we need something in between the two? Feel free to tweak these. Please let me know what you think.

What we offer:

30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days . This is pro-rated for part-time employees Bupa private healthcare + Employee Assistance Programme Electric vehicle scheme with on-site charging points Rewards platform with access to discounts at hundreds of shops, restaurants etc. Medicash discounts on routine healthcare including optical, dental and much more Company and individual performance-based annual bonus

Diversity Statement:

We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere, we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know

Security Statement:

Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance.

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CRM, Technology