Job Description

About Wutian Martial Art

At Wutian Martial Art, we're more than just a martial arts school--we're a community dedicated to helping children and teenagers reach their full potential. Through disciplines like Kickboxing, Jiujitsu, and Self-Defence, combined with our unique Life Skills Program, we aim to build character, instill discipline, and foster a healthy mindset.

Position Overview

As the

Member Services & Front Desk Coordinator

, you will be the welcoming face of our club, embodying the values and culture that make Wutian Martial Art unique.
Your role is pivotal in ensuring that every interaction--whether with students, parents, or prospective members--is handled with warmth, professionalism, and a commitment to excellence. Delivering a

five-star experience

, you will contribute directly to our mission of transforming lives through martial arts.

Key Responsibilities

Front Desk Operations:

Greet and assist members, parents, and visitors, creating a welcoming and professional atmosphere. Manage check-ins and ensure smooth transitions between classes. Handle incoming and outgoing calls, providing accurate information and assistance. Respond to emails promptly, addressing inquiries and forwarding messages as necessary.

Membership & Administrative Duties:

Process new memberships, renewals, and cancellations accurately. Maintain up-to-date member information, attendance records, and payment tracking. Prepare and distribute grading lists for student martial arts examinations. Utilize Canva to design and create monthly newsletters, event promotions, and club announcements. Assist in organizing events, student gradings, and community activities. Take high-quality weekly class photos for posting on Instagram and other social media platforms to showcase the energy and spirit of our community.

Communication & Parent Liaison:

Proactively communicate with parents regarding their child's progress, good behaviour, and any areas of concern. Inform parents of any incidents of misbehaviour and work closely with coaches to reinforce positive development. Promote and embody Wutian Martial Art's values in every interaction with students and families.

Qualifications

Previous experience in a customer service, reception, or administrative role is preferred. Strong organizational, time management, and multitasking skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office and Canva (essential). Ability to take initiative, work independently, and collaborate effectively within a team. Energetic, positive attitude and passion for helping children and families. Familiarity with martial arts, sports, or fitness environments is a bonus. DBS First Aid Certificate is a Bonus
What We Offer

A supportive, friendly, and purpose-driven work environment. Opportunities for professional growth and leadership development. Complimentary access to martial arts classes. Staff discounts on merchandise, seminars, and special events. The opportunity to be part of a mission to change children's lives through martial arts and life education.

Working Hours:

Tuesday to Friday: 4:00 PM - 8:30 PM Saturday: 8:45 AM - 2:15 PM

Employment Type:

Part-Time

Job Types: Part-time, Permanent

Pay: 12.50-14.00 per hour

Expected hours: 18 - 25 per week

Benefits:

Employee discount
Schedule:

Every weekend Monday to Friday
Application question(s):

Do you have experience working with children or in a child-focused environment? Are you available to work the following schedule: Tuesday to Friday from 4:00 PM to 8:30 PM, and Saturday from 8:45 AM to 2:15 PM? Do you have prior experience in front desk operations or customer service roles? Can you provide an example of how you've handled a situation where a child was misbehaving? What interests you about working at Wutian Martial Art, and how do you see yourself contributing to our mission? Do you have experience using Canva or similar design tools to create newsletters or promotional materials? Are you comfortable taking photographs during classes and posting them on social media platforms like Instagram?
Licence/Certification:

DBS (preferred) Paediatric First Aid Certification (preferred)
Work Location: In person

Application deadline: 05/05/2025
Expected start date: 05/05/2025