Job Description

Full-time (part-time considered)

Are you an experienced leader in children's residential care seeking a new challenge but still passionate about improving the lives of vulnerable children? Do you thrive in a people-facing role where creativity, communication and organisation come together to build community and drive impact? If yes, then this is the role for you!

At The Children's Homes Association, we're the national voice for children's homes in England and Wales. We are a small, fast-paced team with a big mission - to support residential childcare providers and improve life outcomes for children and young people in care.

We are now looking for a proactive and personable Membership and Engagement Officer to help us deliver a world-class membership experience. This role will particularly suit experienced Deputy or Residential Managers who are ready to take their frontline leadership skills into a national platform. You'll build meaningful relationships, manage our digital membership platform, and shape engaging communications and events that connect and inspire our growing network of members.

This is a unique opportunity to use your creativity and operational skills to make a real difference.

A rewarding role with real impact on children's lives A unique opportunity to work with an inspiring leader in children's social care A varied, fast-paced working environment A small, supportive and committed team
This role is perfect for someone who:

Builds strong, positive relationships with ease Is excited by a varied and dynamic role with room for creativity Has an eye for detail and enjoys bringing systems and processes to life Thrives when working independently and collaboratively Wants their work to matter and contribute to social change
You'll be the first point of contact for our members, responsible for ensuring their experience is seamless, supportive and inspiring. Whether it's planning a regional event, coordinating a national seminar, shaping digital content or responding to a member enquiry - you'll play a central role in our members' experience and satisfaction.

Membership Engagement and Retention

Draw on your operational insight from residential care to understand members' challenges and tailor support effectively Lead on member communications and support - by phone, email, newsletter, or app - ensuring every member feels connected and valued Build trusted relationships and foster a sense of community across our membership Deliver high-quality onboarding for new members and drive engagement throughout the membership lifecycle Support strategic networking by arranging introductions and meetings with the senior team Monitor feedback, track trends and use insights to evolve our member offer

Events and Communications

Organise and deliver a calendar of in-person and online member events, including regional meetings, expert-led webinars and our flagship annual conference Work with colleagues and partners to develop content that informs, inspires and reflects sector needs Take ownership of the MyCHA app and digital member spaces, ensuring they are updated, accessible and engaging Confidently use digital platforms and AI-enabled tools to deliver hybrid events, analyse engagement, and share resources with members

Database and Process Management

Manage our CRM and membership platform with accuracy and efficiency Coordinate renewals and communications in collaboration with our Finance Administrator Track membership revenue and work with the team on pricing and performance reporting Ensure data is accurate, GDPR-compliant and used effectively for insight and planning Use our digital membership platform and emerging AI tools to streamline processes, interpret trends, and enhance the member experience

Monitoring and Reporting

Prepare regular reports on membership numbers, revenue, retention and engagement Use data and feedback to drive improvements in how we support members Stay up-to-date with membership models and engagement strategies to keep our offer fresh and relevant Bring practical understanding of residential care leadership (Deputy/Manager level) to support members with credibility and empathy Curiosity and openness to learning - especially in using digital collaboration platforms, CRM systems, and AI-enabled tools A proactive, positive approach and the confidence to take initiative A collaborative mindset and ability to work across teams and with external partners Excellent organisational and multitasking skills - able to juggle priorities and stay on top of detail Curiosity and openness to learning - especially in using digital tools and interpreting data A strong alignment with our mission and values

Essential

Experience in a leadership role in residential care (e.g. Deputy or Registered Manager), or equivalent stakeholder-facing role. Excellent communication skills - written, verbal and digital Strong interpersonal skills and ability to build trusted relationships Proficiency in using CRM systems and digital platforms Confidence in using digital platforms and a willingness to embrace AI to improve ways of working Strong organisational skills with great attention to detail Analytical mindset with ability to interpret data and present findings clearly Confidence using Microsoft 365 and digital collaboration tools Passion for improving the lives of children and young people Private and secure home office environment for confidential work and video calls

Desirable

Experience working in the charity, social care or education sectors Familiarity with membership engagement best practices Confidence using event management tools, apps or digital platforms Understanding of children's residential care or a willingness to learn Experience of contributing to sector networks, forums, or communities of practice
To apply, please submit your CV and a short covering letter outlining why you'd be a great fit for this role, and why you want it.

Learn more about our work at

the-cha.org.uk

Visit our YouTube channel

youtube.com/@CHAORGUK

Diversity and Inclusion

The Children's Homes Association is committed to creating a diverse and inclusive environment where everyone feels respected and valued. We actively encourage applications from candidates of all backgrounds, and particularly welcome those with lived experience of the care system or from underrepresented groups. If you require any adjustments to the application process, please contact us and we'll do our best to support you.

Job Type: Full-time

Pay: 38,000.00-41,500.00 per year

Application question(s):

Have you worked in a children's home as a Registered Manager or Deputy? Are you happy with occasional travel across England and Wales? Do you have a minimum of 2 years of experience in a similar role, such as membership, customer service, or a stakeholder-facing role? Are you proficient in using CRM systems and digital platforms? Do you have strong digital literacy, proficient in Microsoft 365, and confidence in using CRMs and collaborative platforms? Do you have experience working in the charity, social care or education sectors? Do you have the right to work in the UK? Do you have a full UK driving license?
Work Location: Remote