Job Description

The Greater Manchester Good Landlord Charter is one of Andy Burnham's flagship housing policies to raise renting standards across Greater Manchester. Developed in collaboration with local authorities, housing providers, tenant groups, and landlords, such as Greater Manchester Tenant's Union, National Residential Landlord Association, Safe Agents, and Greater Manchester Housing Partnership. The Charter promotes responsible and ethical management of rental properties, strengthens tenant protections, and improves the overall quality of rented housing and the renting experience.

We have a new opportunity within our team to join them as a

Membership Coordinator.

This is a full-time, permanent position that will be based at our new office in Central Manchester.

Some of the key responsibilities include:

Provide day-to-day support to members, responding promptly to enquiries and offering guidance on membership benefits and compliance. Assist with onboarding new members, ensuring all necessary information and documentation is collected and recorded accurately. Maintain up-to-date and accurate membership records, using appropriate systems to track applications, renewals, and communications. Support the Membership Manager in engaging with landlords, tenants, housing providers, and local authorities. Represent the Charter at events, workshops, and forums, helping to raise awareness and promote membership. Assist with the preparation and distribution of marketing materials, newsletters, and updates to members.

To be considered for this opportunity you must be able to demonstrate practical knowledge and experience of:

Administrative Experience: Proven experience in an administrative or support role, preferably within a membership, housing, or community-focused organisation. Customer Service Skills: A strong background in delivering excellent customer service, with a focus on supporting members or stakeholders. Communication Skills: Strong written and verbal communication skills, with the ability to engage and influence a range of audiences. Organisation and Attention to Detail: Highly organised, with the ability to manage multiple tasks and ensure accuracy in record-keeping. IT Proficiency: Confident in using Microsoft Office, customer relationship management (CRM) systems, and digital platforms for communication and data management.

TDS offers a plethora of benefits inclusive of:

33 days holiday inc bank holidays BUPA Private healthcare BUPA Wellbeing cash plan Pension Scheme Additional day off for your birthday Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

Job Types: Full-time, Permanent

Pay: 30,900.00 per year

Benefits:

Company pension Employee discount Life insurance On-site parking Private medical insurance Referral programme Sick pay
Ability to commute/relocate:

Manchester: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have proven experience in an administrative or support role, preferably within a membership, housing, or community-focused organisation? Are you confident in using Microsoft Office, customer relationship management (CRM) systems, and digital platforms for communication and data management? Are you familiar with housing standards, landlord-tenant relationships or similar regulatory frameworks?
Education:

Certificate of Higher Education (preferred)
Work Location: In person

Reference ID: Membership Coordinator