Job Description

About Us

The Flexible Space Association (FlexSA) is the UK trade body for the flexible workspace industry. We are a membership body, offering support, information and events for people working at our member companies across the UK.

About the Role

We are seeking a proactive and well-organised

Membership and Office Manager

to play a key role in supporting our members and ensuring the smooth running of our association's administrative operations. This is a varied and hands-on position, ideal for someone who enjoys working with people, managing essential administrative tasks and contributing to a small but busy team.

Key Responsibilities

Member Relations

Act as a main point of contact for members, responding promptly and professionally to enquiries. Maintain regular contact with members to ensure their needs are met and to encourage engagement with the association's frequent activities. Keep accurate membership records and update the membership database. Issue membership renewal notices and manage invoicing and payment tracking.

Office and Administrative Support

Provide daily administrative support to ensure efficient operations. Maintain office systems, files and records. Support financial administration, including processing invoices and expense claims.

Events and Meetings

Assist in the delivery of FlexSA events. Take on responsibility for the FlexSA Compliance Forum, which meets four times a year, and related activities.

Person Specification

Essential Skills and Experience

Excellent administrative and organisational skills, with attention to detail. Confident in a customer-facing role and regular liaising with members. Good written and verbal communication skills. Comfortable with using technology platforms, including Microsoft software. Knowledge and experience of financial administration (e.g. invoicing, reconciliations). A proactive team player with a flexible, can-do attitude.

Hours and Working Arrangements

This is a part time role, for 22.5 hours per week. The hours are set on the basis of working 3 full days per week, but we are open to discussing spreading the hours across the working week.

The role is predominantly office-based, but hybrid working would be considered.

Salary

30-35k, pro-rata, depending on experience

Job Type: Part-time

Pay: 30,000.00-35,000.00 per year

Expected hours: 22.5 per week

Benefits:

On-site parking
Ability to commute/relocate:

Hatfield AL10 9NA: reliably commute or plan to relocate before starting work (required)
Work Location: In person