Job Description

Job Title:

Membership Success Associate

Department:

Membership/Events

Responsible to:

General Manager

Job purpose:

To support all departments across the Chamber (Membership and Events) through provision of professional administration services.

Duties:

Membership

New members:

Processing new member applications and following up for their company logos and social media handles.

Certificates:

Creating membership certificates.

New members and resignations report:

Collation of report for bi-monthly Inspire magazine.

Quest bulk declaration

: Putting together a monthly list, sending to Quest, then sending out login details to relevant members.

Quest data usage

: Uploading the monthly report that comes in from Quest to the Rubi CRM database.

Account calls:

Calling members on a regular basis to check expectations are being met.

Events and Communications

Delegate badges

: Creation of delegate badges for events and printing/collating of any additional collateral.

Delegate information

: Creation and distribution of final information regarding events and post-event thank you emails.

QES survey results:

Collating results of the quarterly survey for the BCC.

Certificates:

Creating Inspiring Herts Awards (IHA) certificates for winners, highly commended, etc.

Social Media

: Ad-hoc posting on LinkedIn, Twitter, Instagram and Facebook (Meta).

Mailings:

Assisting with the updating of mailing lists and the creation of mailing lists from the Rubi CRM database.

Event promotion:

Posting Chamber events on all relevant platforms

Events report:

Collation of statistics for a quarterly report of events.

Event support:

Attending ad-hoc Chamber events and assisting with set-up and delegate registration.

Event bookings:

Taking bookings for events and processing on Rubi CRM database.

Miscellaneous

Telephone enquiries:

Responding to phone calls and passing to the relevant department or taking messages.

Emails:

Responding to general emails and those from the Enquiries, Editorial and Awards inboxes (all shared with other team members).

Technical Skills - Essential:

MS Office: including Excel (advanced), Word, PowerPoint and Outlook

Diary management

Technical Skills - Preferred:

Social Media: LinkedIn, Twitter, Facebook (Meta), Instagram

CRM database

Personal Skills and Requirements:

A team player, able to work independently. A positive attitude, willing to help out wherever needed to get the job done. Excellent time management skills and attention to detail at all times. Excellent customer service and professional telephone manner. Strong communication skills, both written and verbal. A 'completer / finisher' who is self-motivated. Excellent organisational skills. Willing to support all teams at events and other external activities.

Benefits:

Competitive salary Company pension scheme (eligible on completion of three months' service*)
25 days holiday Extra day's holiday for Birthday 35 hours per week Business Benefits including membership of Westfield Health Scheme Office based with free parking or five-minute walk from railway station

Please send covering letter and CV to recruitment@hertschamber.com

This role may require some early starts or late finishes, with time given in lieu where agreed. Herts Chamber reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company's business.

--------------------------------------------------------------------------------------------------------------------

Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Benefits:

Company events Company pension Free parking Private medical insurance Sick pay
Ability to commute/relocate:

Hatfield AL9 5AD: reliably commute or plan to relocate before starting work (required)
Language:

English (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person