Job Description

About Cambridge Wireless

Cambridge Wireless (CW) is a global not-for-profit membership organisation at the forefront of innovation in connectivity and digital technology. Since 2000, CW has united industry leaders across connected devices, networks, software, data analytics, telecoms, satellites, and more.

We bring together leaders, innovators, and experts through a range of initiatives designed to foster collaboration, drive innovation, and support professional growth.

From flagship conferences and networking events to strategic innovation projects and skills development, our programmes create valuable opportunities for our members.

With an active membership that spans from global technology leaders to innovative start-ups and academic institutions, Cambridge Wireless fosters collaboration, debate, and knowledge sharing. We deliver three flagship conferences annually, alongside Special Interest Group (SIG) meetings, training, and innovation projects.

To strengthen our membership success, we are looking for a

Membership Success Manager

to join our team.

What you'll be doing

Join Cambridge Wireless at an exciting time of growth! As a Membership Success Manager, you will play a key role in delivering member satisfaction and continuity, working closely with the Business Development and Events team.

This is more than just a membership success role, it's an opportunity to shape the future of outstanding membership engagement and satisfaction at Cambridge Wireless. As our Membership Success Manager, you'll be responsible for ensuring all our members find value in their corporate memberships and continue to be part of our community for the long term - focusing on onboarding, engagement, retention, and driving growth through excellent customer service and relationship building.

If you're a proactive professional with a passion for technology and business development, who thrives on building relationships and delivering value to members, we'd love to hear from you!

Responsibilities

Customer Onboarding and Adoption

Helping new members understand the Cambridge Wireless community and its benefits, guiding them through our join journey and initial setup, ensuring they are actively using their membership benefits.

Relationship Building

Developing strong, trusting relationships with members to understand their needs and proactively address any concerns.

Value Demonstration

Proactively showcasing the value of the membership and highlighting features that meet the member's needs.

Proactive Engagement

Regularly communicating with members to check in, provide support, and identify opportunities to both enhance their experience and explore new opportunities for the business development team.

Churn Prevention

Identifying at-risk members and implementing strategies to retain them, such as addressing concerns, offering tailored solutions, or highlighting new features

Feedback Collection and Improvement

Gathering feedback from members to identify areas for improvements and advocating internally for changes that enhance the member experience.

Data Analysis

Monitoring member activity and usage data to identify trends, measure success, and make data-driven recommendations and decisions.

Cross-functional Collaboration

Working with closely with our Business Development, Events and Marketing teams to ensure a seamless and cohesive member experience.

Essential skills

Around 3 years' experience in a membership or customer success role - or equivalent experience in a client-facing, relationship-focused environment. Outstanding customer service and engagement skills that you will use to give potential and existing members the best possible experience of Cambridge Wireless and our community. Excellent verbal and written communication skills, comfortable engaging at all levels on an international basis Great attention to detail with strong time management and prioritisation skills, including the ability to work efficiently and on your own initiative in a hybrid working environment. Highly proficient in Microsoft Office and CRM systems, and eager to engage with and learn new technologies.

Desirable

Experience with Pixl8 Ready Membership platform Understanding of technologies in the connectivity space Degree level education or equivalent professional experience in a similar role. We're looking for someone with proven experience managing customer or member relationships, ready to take the next step in their career.
For further details, please request the full Job specification.

What's in It for You?

38K-43K base salary per annum

Career Growth:

Opportunity to shape the membership strategy and build a team

Hybrid Working:

Work-life balance with flexible working arrangements

Generous Holiday Allowance:

25 days + bank holidays + 3 additional Christmas days

Professional Development:

Training & development opportunities

Pension Scheme:

5% employer contribution matched

Supportive & Dynamic Team:

Join a friendly, proactive, and growing organisation
This is an exciting opportunity to make a real impact, shape the membership function, and grow with Cambridge Wireless. If you're ready to take on a role where your contributions will be valued and your career can flourish, we'd love to hear from you!

How to apply:

We'd like to understand what makes you tick and why you think you would be the best fit for this role. Please apply by submitting the three documents below. Personal statement - 500 words on how your experience matches our requirements Covering letter CV

Applications close

: 17:00 on 23/05/2025

Apply at: careers@cambridgewireless.co.uk

Everyone's welcome at Cambridge Wireless

Shaping the future of connectivity takes people from every background, perspective, and discipline. At Cambridge Wireless, we're proud to foster a community where diversity drives innovation.

We're committed to building an equitable, inclusive, and welcoming environment - across our team, board, and membership. We believe that a diversity of voices strengthens our impact and reflects the global sector we serve.

Cambridge Wireless does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by law in the provision of employment opportunities and benefits.

Job Types: Full-time, Permanent

Pay: 38,000.00-43,000.00 per year

Benefits:

Company pension Flexitime Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Cambridge CB4 0DS

Application deadline: 23/05/2025