Job Description

Do you have excellent organisational skills with a good eye for detail?

Do you thrive on working under pressure and to tight deadlines?

Are you looking to work for a not-for-profit company that helps people who support others gain work, progress in work and retain work?

Do you wish to work for an award winning company that values its employees and sees the potential in everyone regardless of age, gender, race or disability?

We are a Living Wage Employer

We are a Disability Confident Employer

We have signed the Armed Forces Covenant

We have signed the Menopause Workplace Pledge

We are a BCorp Certified Organisation

The IEP is currently looking for a detail-oriented and tech-savvy Memberships and Projects Administrator ideally with experience within the Employability Sector to join their team.

Please submit a CV and covering letter by midnight on the 20th May 2025.

Your covering letter should explain why you think you are suitable for this role and what attributes you could bring to the role to help the IEP develop further. Interview date TBC.

Our vision is '

Employability professionals everywhere are the best they can be

'

TO APPLY PLEASE SEND YOUR CV AND A SUPPORTING LETTER WITH YOUR APPLICATION

IEP is the only professional membership institute for the employability profession. It represents its members to key influencers and sets the standards for the profession.

IEP members have a commitment to their profession. They are leading experts in their field.

IEP has members all over the UK and overseas working for leading private, public, and third-sector employers.

Purpose and responsibilities of your job

The post holder will be responsible for file management. Creating, updating, and maintaining files on various digital platforms such as Microsoft Office and project management software. The post holder will assist with LMS administration. They will add and manage members in the Learning Management System (LMS). The post holder will be responsible for CRM administration. They will administer and manage member information using our Customer Relationship Management (CRM) system. The post holder will work on document preparation. They will draft, format, and edit various documents, reports, and presentations. The post holder will work on project administration. They will Input and track data to ensure projects progress within timescales. The post holder will assist with digital communication. They will handle incoming and outgoing digital correspondence, including emails and online messages. The post holder will be responsible for scheduling. They will coordinate and schedule meetings and track progress of member applications. The post holder will be responsible for record keeping. They will maintain organised records and files, both electronic and physical. The post holder will ensure the IEP 's brand, vision and values are at the heart of all activities The post holder will carry out all duties and responsibilities, whether specified here or otherwise, in a manner that will always promote and support the company's objective of achieving continuous quality improvement in all aspects of its business. The post holder will ensure they comply with IEP confidentiality, GDPR, internal policies and information security policies at all times. The post holder will manage health and safety issues in their area of responsibility in line with the relevant section(s) of the relevant Health and Safety Policy. The post holder will provide excellent customer service to all members. The post holder will be an advocate for the IEP.
Your duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties

Responsible To

: Chief Operating Officer, Project Manager

Internal Contacts :

IEP Senior Leadership Team and the Executive Team

External Contacts :

External Contacts, Corporate Members, Strategic Partners, IEP Fellows

Knowledge and Experience

Essential

You will have experience of working in an administrative role You will have a good knowledge of and be a competent user of IT and be able to use IT in a working environment to include Microsoft Office Suite - Outlook, Word, Excel and PowerPoint (or equivalent). You will have a good level of familiarity with Learning Management Systems (LMS), Customer Relationship Management (CRM) systems and Learning Authoring tools. You will have good organisational skills and the ability to multitask; with the ability to meet deadlines and deliver work to agreed standards. Excellent written and verbal multitasking skills. You will have a strong attention to detail and accuracy. You will have the ability to work independently and as part of a team. You will be comfortable working in a variety of environments: you will mostly be working from home but may be expected to travel as required.

Desirable

You will have worked for an organisation that operates in Employability, Education or that supports people to change lives.

Skills and Abilities

You will have strong communication and interpersonal skills and ability to work with people at all levels, building relationships at distance as well as face to face You are diplomatic, discreet and able to maintain confidentiality You are flexible and responsive to change Primarily working from home, you are a self-starter able to use initiative and work proactively and independently You will keep your own skills up to date developing knowledge through continued learning and be willing to learn about the employability sector if you have not previously worked there.

PERSON SPECIFICATION

Self-aware and able to demonstrate self-responsibility, a self-starter and motivator Driven with the ability to achieve results, working with and through others, a good team player Acts with integrity and trust Innovative and creative approach to problem solving. Proactive and tenacious Able to prioritise and deliver under pressure Systematic, analytical and methodical Sound decision making and judgement Ambitious, energetic and motivated Adept at building relationships and good interpersonal skills. Commitment to developing self through ongoing CPD. Open and willing to give and receive constructive feedback. A creative thinker with a good level of problem-solving skills. Excellent organisation skills and time management.

Our Offer

Hours - this is offered as a part-time role. (25 Hours per week Monday to Friday). This could be a full time role (37.5 hours per week Monday - Friday) for the right candidate

Salary Range - 25,000 - 27,500 per annum (Pro-rata if part time)

Holiday - 20 days per year in Year 1 plus bank holidays (pro-rata) ; 25 days per year from Year 2 plus Bank Holidays

Location - Working from home but requirement to travel to meetings and events where required. Some additional IEP meetings subject to discussion and agreement. All travel for IEP business will be paid for according to our expenses policy.

Pension - Enrolment in an approved pension scheme according to Auto Enrolment requirements.

Budgeted Well-being and CPD support.

Membership of Rewards Gateway

Death in Service Insurance

Job Types: Full-time, Part-time, Permanent

Pay: 25,000.00-27,500.00 per year

Expected hours: 25 per week

Benefits:

Casual dress Company events Company pension Flexitime Health & wellbeing programme Life insurance Sick pay Store discount Work from home
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Application question(s):

Do you have experience with CRM and LMS Systems? Do you have any experience with Learning Authoring Tools such as Articulate?
Education:

A-Level or equivalent (preferred)
Experience:

Administrative: 1 year (preferred)
Work Location: Remote

Application deadline: 20/05/2025
Expected start date: 09/06/2025