Job Description

Ref Number

B01-05244

Professional Expertise

Student Well-being and Registry

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

43,981-52,586

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

19-Nov-2025

About us

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Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL's 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.



UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The UCL Student Support and Wellbeing Service (Disability, Neurodiversity, Mental Health and Wellbeing) is responsible for the delivery of advice and support aimed to enable students who identify as disabled to thrive and succeed at UCL.

About the role

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We are looking to recruit an experienced Mental Health Coordinator to join our team, where they will be responsible for providing information, advice and support to disabled students and prospective students and those who may be affected by wellbeing and/or mental health difficulties. This includes telephone and email support. The postholder will identify reasonable adjustments for individual students and liaise with academic and other staff to ensure their needs are disseminated in a confidential manner, as well as promoting the service and leading on wellbeing initiatives throughout the UCL community.



Please note that the working pattern is Part time (0.8 FTE) with the four working days to be discussed and confirmed with the successful candidate. This role is also hybrid with a requirement to work both from home and in the office.



If you have any questions about the role, please contact Jasper Hardcastle (Student Support and Wellbeing Manager) on jasper.hardcastle@ucl.ac.uk

About you

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Applicants must be knowledgeable in issues relating to student welfare and community support services and must have an understanding of the UK higher education sector, UK disability legislation, Disabled Students Allowance (DSA) and confidentiality and data protection issues. You will have excellent communication skills, both verbal and written, together with excellent interpersonal skills, with the ability to liaise with a diverse range of people. You must be effective in prioritising tasks whist managing a demanding workload and be able to remain calm under pressure, for example when dealing with challenging and stressful situations.

Your application must include a CV and supporting statement and it will be assessed on how well you evidence the essential and desirable criteria in the job description

.



Please be aware you will be marked for the clarity and content of your answers. Ensure to use your own experience to meet the question criteria, this may be professional work experience or personal experience such as clubs and societies, school or hobbies.



While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) pro-rata. Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.



You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/