Job Description

We are offering an exciting opportunity for a Band 2 Healthcare Support Worker to join our adult acute mental health ward, Brocton House at St George's Hospital based in Stafford.
Brocton House is a 20 bed inpatient facility for working age adults with acute mental health problems. We also provide a 6 bed 'Whittington Suite' for serving military personnel.
We provide inpatient facilities for working age adults with acute mental health problems and we are looking for caring, compassionate individual to work within our acute service who are committed to providing high quality care and treatment to our patients.
Working in an acute environment can be challenging, but with the right team, positive attitude and resilience we are proud to provide high quality patient care to support people during their most difficult times.
This role offers a unique development opportunity to complete a dedicated programme of learning designed specifically for inpatient Mental Health Support Workers. Upon successful completion you will progress to the top of a Band 3. This is usually completed within 6-12 months.
This role if not eligible for visa sponsorship.
Main duties of the job
As a Band 2 Healthcare Support Worker you will provide support, and spend therapeutic time with an allocated group of service users with mental health needs.
As part of this role, you will:

• Promote service user's recovery through the delivery of high quality, outcome measured care and evidence based interventions.
• Assist Registered Professionals in the implementation and evaluation of individualised care plans
• Regularly report and effectively communicate service users' health status and care aims in care records and verbal reports to Registered Professional Staff members and other members of the multi-disciplinary team, including while supporting section 136 assessments and ECT treatment

About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Details
Date posted
24 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
301-JC-25-7490576
Job locations
St Georges Hospital - Brocton House
Corporation Street
Stafford
ST16 3SR
Job description
Job responsibilities
For further information regarding this role, please see attached the job description and person specification.
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
What is it like to be a Healthcare Support Worker within Mental Health Services at MPFT - YouTube
With you in our team, we will empower you to work innovatively, showing a commitment to providing compassionate care and a strong desire to improve the patients experience. You will be able to apply the philosophies of engagement, recovery and positive care in your work with your patients.
This role will require you to work in shift patterns covering 24/7. Job description
Job responsibilities
For further information regarding this role, please see attached the job description and person specification.
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
What is it like to be a Healthcare Support Worker within Mental Health Services at MPFT - YouTube
With you in our team, we will empower you to work innovatively, showing a commitment to providing compassionate care and a strong desire to improve the patients experience. You will be able to apply the philosophies of engagement, recovery and positive care in your work with your patients.
This role will require you to work in shift patterns covering 24/7.
Person Specification
Qualifications
Essential

• Level 2 Diploma in Health and Social Care ORNVQ 2 in Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills) OR Demonstrable experience

Experience
Essential

• Experience of working as part of a team and delivering a customer focused service.

Desirable

• Experience of working with people with Mental Health needs as a member of a multi-disciplinary team
• Experience of being a service user or carer
• Experience working with non-dementia related mental health

Skills
Essential

• Knowledge and awareness of issues relating to mental health, access to mental health services, and mental health promotion.
• Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology.
• Skills in managing situations of high expressed emotions, and an ability to manage one's own emotional state.
• Ability to work independently, being self-motivated and to be able to prioritise and effectively manage a range of competing needs and pressures.
• The ability to recognise own limitations and to effectively utilise supervision and support systems to ensure safe and effective delivery of services.

Person Specification
Qualifications
Essential

• Level 2 Diploma in Health and Social Care ORNVQ 2 in Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills) OR Demonstrable experience

Experience
Essential

• Experience of working as part of a team and delivering a customer focused service.

Desirable

• Experience of working with people with Mental Health needs as a member of a multi-disciplinary team
• Experience of being a service user or carer
• Experience working with non-dementia related mental health

Skills
Essential

• Knowledge and awareness of issues relating to mental health, access to mental health services, and mental health promotion.
• Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology.
• Skills in managing situations of high expressed emotions, and an ability to manage one's own emotional state.
• Ability to work independently, being self-motivated and to be able to prioritise and effectively manage a range of competing needs and pressures.
• The ability to recognise own limitations and to effectively utilise supervision and support systems to ensure safe and effective delivery of services.

Skills Required