Job Description

Salary

Grade 5 Level 1 - 4 (26,748 to 27,935 per annum).

Contractual hours

21

Basis

Part time

Employment type

Permanent

Package

Permanent

Job category/type

Support Workers and Care Workers

Date posted

05/01/2026

Job reference

ADSC005537

Attachments

attachment
JD- Night Support Worker.doc

A Mental Health Night Support Worker provides practical and emotional assistance to clients using a trauma-informed and recovery-focused approach. They help individuals understand their mental health, develop and maintain strategies for wellbeing, and promote independent living through skill building, goal setting, and collaborative care planning, while ensuring a safe and supportive environment throughout the night.

Key Responsibilities:

Monitoring building security overnight. Acting as a point of contact for customers overnight, if necessary, reminding them of identified coping strategies and pathways to support. Maintain written and electronic records and participate in the administrative running of the service including undertaking routine administrative tasks such as photocopying, filing etc. From an established escalation protocol ensure that any change in customers presentation is communicated appropriately and in a timely fashion To work flexibly within the service to always provide a safe and secure environment for both customers and staff. Carry out general housekeeping duties as appropriate. To complete training to maintain personal development and meet statutory requirements within the service. To provide emotional and practical support on personal issues to customers overnight as and where necessary. All actions and decisions will be guided by a range of standard operating procedures and risk assessments as well as CYC Policies and Procedures. To always work within, adhere to and promote CYC's Safeguarding Adults, Children & Young People Policies to ensure that customers are safe from abuse To have understanding, tolerance and patience when working with customers who have substance misuse issues. Understanding and adhering to the Lone Working Policy to ensure personal safety and that of others in the building. To ensure that all Health and Safety policies, practice and procedures are implemented in individual work practice. Responsibility for the health and safety of customers, staff and members of the public over a period of duty. To have regular personal supervision with line management to monitor and evaluate personal performance against agreed targets. To attend training to maintain personal development and meet statutory requirements within the service. To attend staff meetings.

Requirements:

Experience supporting people with mental health needs. Ability to work autonomously and manage competing priorities. Awareness of health and safety responsibilities and risk management. Commitment to personal development and contributing to service improvements.


Please note: This role is currently under consultation and restructuring. While the job description and responsibilities may evolve, we are committed to keeping successful candidates informed and ensuring clarity throughout the process.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Julie Borthwick at julie.borthwick@york.gov.uk or on 07836224690.

Closing date: Sunday 25 January 2026 at 12 midnight

Interview date: w/c 2 February 2026