Job Description

Are you an experienced mental health professional looking to utilise your clinical skills in a different setting? Our Suffolk First Response Service is seeking Senior Crisis Care Practitioners to join the existing team.



The First Response Service provides a 24/7 crisis telephone line, providing support, advice and assessment in a compassionate, patient and recovery focused way.



You'll be joining a team with experience gained from a range of different settings, working in a supportive and encouraging environment.



We have substantive opportunities available for both full and part time hours. We work long days (7.30am - 8pm), nights (7:45pm- 7:45am) and twilights.



We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role. This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service. No two days will be the same, but they will include elements of working in an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre based at Wedgwood House, Bury St Edmunds.

As a Senior Crisis Care Practitioner you can expect to be:

Answering calls from Service Users and professionals



Triaging and assessing over the phone



Safety Planning



Documentation of the above including referrals, notes and referrals to other teams



Liaison with other professionals and teams



On occasion, creating formulations and plans for our regular callers

Taking lead/champion subjects such as:

Learning Disability, Youth, Drug & Alcohol, Perinatal, etc. (Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings)



Shadowing other teams where appropriate/possible



Brief intervention over the phone where appropriate



Quality Improvement



You will also have the opportunity to co-coordinating shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.



When you join us, you can expect a robust training and induction package with ongoing support. You will have a supernumerary period and an allocated mentor to train and support you.



Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.



Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.



Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.



We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with people's strengths to make an all-round better working environment.



We would welcome informal visits or phone calls, please do not hesitate to contact to arrange!



For full details of your responsibilities, please see attached job description.