Job Description

Job Purpose:

As a Mental Health Support Worker, you will play a crucial role in the day-to-day support of our service users, helping them to achieve their personal goals and live as independently as possible. This role requires a resilient and dedicated individual who can effectively support challenging behaviors and contribute to the creation and maintenance of a safe, supportive environment.

Key Responsibilities:

- Provide high-quality, person-centered support to individuals with mental health conditions and challenging behaviors, in line with their care plans.

- Assist service users in the development of personal skills and abilities, focusing on strengths rather than limitations.

- Implement strategies to manage and reduce challenging behaviors in a safe and effective manner, ensuring the well-being of both service users and staff.

- Facilitate and support service users in daily activities, including personal care, meal preparation, housekeeping, and social outings.

- Promote mental health wellness and support service users in accessing community resources, therapy sessions, and medical appointments.

- Actively participate in team meetings, supervision, and ongoing training sessions to enhance your understanding and skills.

- Maintain accurate and confidential records of all interactions and incidents, adhering to GDPR and organizational policies.

- Work collaboratively with other team members, families, and external agencies to ensure a coordinated approach to care.

- Remain compliant with CQC regulations and standards, contributing to the overall effectiveness and quality of service.

Essential Skills and Qualifications:

- NVQ Level 2 in Health & Social Care or equivalent, or willingness to work towards this qualification.

- Proven experience in a similar role, supporting individuals with mental health issues and challenging behaviors.

- Strong understanding of the principles of care and support for individuals with mental health needs.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with service users and their families.

- Ability to remain calm and resilient in challenging situations, demonstrating patience and empathy.

- Good organizational skills and the ability to work flexibly and collaboratively within a team.

- Knowledge of current CQC regulations and standards, with a commitment to upholding these in all aspects of your work.

Desirable Skills:

- Experience in implementing behavior management plans.

- Additional training or qualifications specific to mental health or behavioral support.

Personal Attributes:

- Compassionate and caring, with a genuine desire to improve the lives of those with mental health conditions.

- Resilient and adaptable, able to handle complex situations with professionalism.

- Ethical and reliable, with a strong sense of responsibility and integrity.

Job Types: Full-time, Part-time

Pay: 12.82-13.15 per hour

Benefits:

Referral programme
Shift:

Day shift Night shift
Work days:

Every weekend Monday to Friday
Experience:

Supported Livin: 1 year (required)
Work Location: In person

Application deadline: 08/08/2025
Reference ID: 082025
Expected start date: 10/08/2025