Job Description

Job Introduction

Here at BPP Education Group we understand that learners and students might need some extra support during their studies. That's why we offer dedicated welfare and student support services. Our collaborative approach includes learning support, mental health and wellbeing support, and safeguarding. We work closely with other BPP services to ensure a joined-up approach, so that learners and students can thrive both personally and academically.



As we continue to grow, we're seeking a highly organised and detail-oriented individual who is passionate about ensuring the safety and wellbeing of our students. You will be highly adaptable and someone who enjoys taking ownership of a variety of admin tasks to ensure the smooth operation of the Student Welfare and Student Services departments.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

Brilliantly, you can study any of BPP's courses for free - be it a professional qualification or full degree.


We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.


Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

What you'll be doing

In this role you will manage key admin tasks, triaging student referrals and helping deliver impactful wellbeing projects and events. You'll play a part in ensuring students and staff receive timely support and contribute to wider awareness and engagement initiatives within the Student Welfare and Support teams.

As such, you will be responsible for:

Monitoring and managing the team inbox, responding to general enquiries and escalating where appropriate Processing incoming student referrals, including triaging low-risk concerns, allocating to appropriate team members, and providing relevant resources Maintaining accurate records and databases, including updating Excel spreadsheets and internal systems Assisting in the coordination and administration of internal wellbeing projects Supporting the planning and delivery of wellbeing events and awareness campaigns Assisting with logistics, communications and promotional materials for events and campaigns Contributing to the development and delivery of outreach initiatives aimed at raising awareness of mental health and wellbeing services Supporting the creation and distribution of wellbeing resources and communications

What we're looking for

To be successful in this role you will need to have a proven track record in the following areas:

Prior administrative experience, ideally within a higher education or student support setting Awareness of mental health and wellbeing issues affecting students in education Further training or qualifications in administration, mental health or student support would be advantageous Prior experience supporting events, campaigns, or outreach activities would be beneficial Ability to plan, prioritise and be accountable for own work Self-reflective, with highly developed interpersonal and emotional intelligence skills Excellent communication skills both written and verbal Highly organised with the ability to problem solve and prioritise tasks effectively Excellent digital literacy skills and competent using a variety of online/digital tools

Please note

that the successful candidate will be required to undergo a DBS check

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.