Job Description

Axcess Payment Services are a leading player in the financial services industry, specialising in tailored payment processing solutions for a diverse range of merchants across multiple sectors.

We focus on fostering long-lasting relationships and go beyond being just a service provider. We take pride in working collaboratively with our merchants to streamline payment processes, enhance customer experiences, and help drive sustainable growth for their businesses.

With the payments landscape constantly evolving, we are committed to delivering secure, reliable, and scalable solutions that help businesses adapt with confidence.

What sets us apart is our people. We're a collaborative and ambitious team, proud of the strong relationships we build with merchants and the positive impact we make on their business. At Axcess Payment Services, you'll be part of a supportive environment where ideas are valued, growth is encouraged, and every team member has the opportunity to make a real impact on our success.

Job Overview:

We're looking for an Account Manager to join our Operations Team and play a pivotal role in supporting our Relationship Managers to ensure an outstanding experience for our merchants. You'll r handle key administrative tasks, resolve merchant enquiries, and work closely with cross-functional teams to deliver a high-quality service.

Responsibilities:

1. Merchant Support: Act as the main point of contact for merchants, responding to queries promptly and ensuring timely clear and accurate communication.

2. Administrative Support: Assist Relationship Managers in maintaining accurate and up-to-date records, support onboarding, account modifications and closures.

3. Issue Resolution: Collaborate with the technical team to resolve merchant issues promptly, escalating where necessary.

4. Merchant Training: Support the development and delivery of training session, ensuring successful utilisation of our payment solutions.

5. Cross-functional Collaboration: Collaborate with various teams, including sales, technical, and finance to facilitate smooth merchant interactions. Sharing merchant feedback to drive continuous improvement.

What we're looking for:

Experience in a merchant support, account management or administrative role is preferred.

Excellent written and verbal communication skills with a customer first approach.

Strong organisational abilities with keen attention to detail, ensuring accuracy in client records, reports, and other responsibilities.

Ability to manage multiple tasks, prioritise effectively and adapt in a fast-paced environment.

Flexibility to navigate evolving merchant needs across different sectors.

Proficiency in handling administrative tasks related to account onboarding, modifications, closures and reporting.

Professional approach to resolving conflicts or challenging situations

Proficient is MS Office and CRM software.

While such skills are not essential, the following would be of particular interest:

Basic understanding of payment processing systems and technology.

Experience with gateway providers.

Background in financial services or banking.

What we offer:

A supportive team culture with opportunities to learn and grow.

The chance to make a direct impact in a dynamic and growing business.

Annual leave entitlement will be 22 days per year, with an additional day's holiday for every full year's service, up to a maximum of 25 days per year. This is in addition to recognised statutory holidays.

Salary range 25,000 to 30,000 depending on experience.

The role is based in our Leeds office and is currently hybrid working with a minimum of 2-3 days in office and 2-3-day optional home working.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme
Work Location: Hybrid remote in Leeds LS16 6QY