Job Description

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for

Meter Reader

who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".

We are ideally looking for candidates based in the Guildford area. This is a field based role covering Guildford and surrounding areas

Purpose of this role

Capturing all meter reading data in line with the Field Operations meter-reading schedule to ensure the customer receives an accurate and timely bill and to avoid unwanted contacts and complaints.

Your key responsibilities are

Capturing water meter reading data from water customer's meters, using the software provided, within set timescales as directed by the cyclical meter reading schedule.

Providing a reason for any water meter that was unable to be read within the schedule.

Manual reads of meters where automatic / remote reads are not functioning.

Carrying out non-cyclical meter reading activity in line with automated system order requests and within the set timescales.

Receiving and transmitting meter reading data via a handheld unit including Meter reading full downloads using Bluetooth connection.

Entry into buildings to gain meter reads from riser cupboards, corridors and customers property where the meter is internal.

Non-household commercial meter reads.

Fault finding, including where necessary, potential meter exchanges.

Flushing of the IWNL network.

Adopting best practice on operational performance to help support the delivery of the department's KPI for meter reading.

Any other duties as required by the manager.

Experience/Knowledge

Utility experience.

Customer service experience.

Knowledge of relevant health and safety standard and policies.

Abilities/Skills

Positive and proactive attitude.

Excellent communication and interpersonal skills.

Attention to detail.

Desirable

CSCS.

SHEA Water.

National Water Hygiene EUSR registration.

Water Industry knowledge.

Ability to use Microsoft Office programmes or equivalent.

Conditions of Employment

You are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to going into customers' homes.

You will hold a driving licence.

What can you expect from us

Cost of living annual pay review

Company pension contributions up to 10% if employees contribute 5%

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks

Enhanced maternity, paternity and adoption pay

To say thank you, each time you successfully refer someone you will receive a referral payment of 1000 (net of tax)

Hybrid working for eligible roles

Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Job Types: Full-time, Permanent

Pay: 30,542.00 per year

Benefits:

Company pension Referral programme
Work Location: In person