Job Description

We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before. We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.


Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.


A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate.

What's the role

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This is a great opportunity to join our operations team to support our B2B gas and power customers to optimise their metering requirements. The role will develop the metering quality from an SEUK perspective, maximising sites billed to actual reads, and those with advanced metering and aligned to industry change.


Reporting into the Operations Manager, you will be the Metering Lead, working with customers to understand their metering portfolio, identify improvements at a customer level, liaising with third parties to ensure the work is completed, keeping our customers informed and optimising the experience for them along the way.


As well as this you will be responsible for maintaining the gas and power metering portfolio to improve industry read performance through the roll out of advanced metering.


You will get the opportunity to join a key business initiative and support with establishing, improving, and documenting operational processes for a critical part of our business.

What you'll be doing

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Customer Onboarding:

Proactively review customer metering portfolio at point of acquisition to ensure smooth onboarding of respective metering types. Identify opportunities for metering issue resolution and metering upgrade whether via AMR, Smart or HH. Manage customer expectations through this journey.

Portfolio Management:

Delivering the Change of Agent Process for gas and power supply customers in line with our licenced supplier obligations. Managing the Shell Energy processes which support the installation and upgrade of meters by our third-party partners, including customer agreed roll out programmes across multiple sites. Knowledge in the management of complex B2B metering types including PC1 and PC2 Gas meters and HH electricity sites. Accurately maintaining information within internal (Junifer & AFMS) and external systems. Ensure timely and accurate processing of Industry flows to support meter upgrade, installation, or error resolution.

Business Performance:

Proactively monitor the operational quality of the Shell Energy metering portfolio to ensure optimal billing to actual read performance. Demonstrating commercial awareness to support the wider operational delivery of the customer contract, protecting Shell Energy from exposure to loss. Constructively review the performance of our third-party partners, to ensure delivery in line with contractual service level agreements, and challenge where required. Applying Industry knowledge to resolve exceptions in agent appointments and meter technical details at a portfolio level, which will support a successful meter upgrade, installation, or error resolution.

Stakeholder Engagement:

Be the subject matter expert across our operational teams to drive metering performance levels within high value (>5m per annum) Industrial and Commercial customer portfolios. Engaging successfully with Industry Third Parties and B2B customers to facilitate metering resolution works to protect business profitability. Responsible for the provision of weekly and monthly reporting to support delivery of business metering performance targets Demonstrate awareness of industry developments and potential changes to Shell energy's opportunities and obligations in relation to B2B metering.

What you bring

Extensive knowledge of gas and power industry B2B metering processes Prior experience of leading on metering performance for B2B supplier. Experience of managing gas and power meter stakeholders including third party providers. Experience working with Junifer and AFMS (ideal) A team player and be able to build effective working relationship with internal & external colleagues. Strong attention to detail and problem-solving skills Enthusiastic and self-driven, able to achieve deadlines.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell in The United Kingdom

Shell UK remains one of the North Sea's biggest producers, supplying around 10% of the UK's total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.


In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.