Job Description

(MGMT) Compliance Manager
Job Title: Compliance Manager
Hours: 37.5 hours per week
Council: Social Witness
Responsible to: The Secretary of the Council for Social Witness
MAIN FUNCTION OF JOB
To contribute to the Christian ministry and mission of the Presbyterian Church in Ireland through the delivery of the duties outlined.
To be an active member of the General Assembly's staff team, contributing to the effective administration of its functions and assisting in the development of strategies and plans for the delivery of its agreed objective in a manner in keeping with the Christian ethos of the Presbyterian Church in Ireland.
Under the leadership of the Council for Social Witness and the direction of its Secretary, to assist with the implementation of decisions of the General Assembly relevant to the Council and to carry forward its delegated responsibilities.
The Compliance Manager will play a pivotal role in providing leadership, guidance, and operational support across Council for Social Witness (CSW) services. The postholder will collaborate closely with Service and Regional Managers to ensure the delivery of high-quality care, adherence to regulations, standards and CSW policies and procedures.
In the event of an unplanned Service Manager absence, the postholder may be required to step in as an Interim Service Manager when necessary. Working alongside the wider Regional Management team, the postholder will drive a continuous improvement programme across all services that will benefit our residents and service users. The postholder will also lead thematic service improvement projects across all homes and services.
The Compliance Manager will demonstrate measurable improvements against agreed objectives and within service improvement projects. This role requires an outcome-focused professional who is motivated by making changes that will make a real difference in the lives of service users who receive care and support in our services.
About the role
RESPONSIBILITIES AND DUTIES
Operational Leadership
Liaise with Regional and Service Managers to identify areas for service improvement.
Develop and implement service improvement plans to secure better care and support outcomes for service users and their families.
When necessary, take on full management responsibility for a Service while delegating appropriate tasks to other members of the Regional or Service team.
Provide information and recommendations, including written reports when required, to the Executive Team about trends in services and quality improvement issues as appropriate.
Financial Management
Work with the Regional Team to agree, implement and evaluate evidence-based changes to support process improvement, staff deployment, agency usage and recruitment.
Regulatory Compliance
Develop approaches to strengthening co-operation in developing practice consistency in line with relevant Regulations, Standards, good practice guidelines, policies and procedures across CSW services.
Lead policy development and review for CSW, involving colleagues as necessary.
Participate in management decision-making processes, including creating annual quality plans and budgets.
Monitor impact of performance improvement and work with the Regional Management team to address challenges in improvement programmes.
Act to secure compliance with all regulations, standards and national/regional guidelines.
Quality Assurance
Continually identify areas for practice and process improvement, devising relevant plans to secure and embed necessary changes.
Monitor quality reports, including Monthly Monitoring Visit, Annual Quality Review and RQIA inspection reports, identify trends and areas where improvement is required.
Align improvement initiatives with policies and strategic developments with Regional Management Team members.
Develop and implement improvement initiatives using appropriate principles of change management.
Secure Service Manager involvement in continuous improvement initiatives, supporting learning and evaluating performance.
Regularly evaluate change initiatives, ensuring that projects reflect the up-to-date practice standards and are designed in partnership with teams in relevant Services.
Take responsibility for ensuring own learning, currency of own knowledge about sector best practices, and any changes in the regulatory or regional guideline framework.
Work closely with the Training Manager to link practice development initiatives with any required supportive learning.
Stakeholder Engagement
Secure internal and external stakeholder support for improvement programmes, building relationships with CSW Managers, staff and external partners including statutory colleagues to ensure the success of initiatives.
Team Development
Attend relevant meetings to gather information, share progress updates, deliver training inputs and ensure that improvement work is aligned with CSW's organisational goals.
Work closely with Regional Management and Human Resources colleagues around aspects of people management practice, including recruitment, employee relations, and team development.
Work with the Training Manager to ensure that relevant learning needs are identified and incorporated in CSW training plans and work.
General
To contribute through the relevant committees to the overall work of the Council for Social Witness and to provide similar support to other Councils and Committees as required.
Deputise for the Secretary of the Council for Social Witness in specific areas, or across other areas of work as required.
Assist with the promotion of the Council for Social Witness as required.
Contribute to the overall organisational effectiveness and to perform any other duties as deemed appropriate by the Secretary of the Council for Social Witness in line with the requirements of the General Assembly or the Clerk of the General Assembly.
About the company
The Presbyterian Church in Ireland (PCI) is a Reformed Christian denomination with congregations across Northern Ireland and the Republic of Ireland. Rooted in biblical teaching, PCI is committed to worship, discipleship, and serving communities through outreach and social action. The Church supports individuals and families in their faith journey while addressing social needs through ministries, education, and global mission work. Governed by elders, PCI upholds values of faith, service, and integrity, striving to share the Gospel and promote justice in Ireland and beyond.
Required Criteria

• Knowledge and understanding of the current legal responsibilities and standards for Health and Social Care services, including the need for management and delivery of person-centred services
• Knowledge of the main issues affecting those with learning disabilities, older people, ex-offenders, or those with addiction
• Competent in the use of Microsoft Office (in particular Word, PowerPoint and Outlook)
• A professional social work qualification OR A first level registered nurse OR allied health professional registered with the Allied Health Professionals Council
• AND HAVE a minimum of 4 years work experience in a health and social care setting working with regulated services. At least two years of this experience must be in a relevant operational management capacity * in a health and social care setting
• OR one of the following qualifications: QCF/ Level 5 Diploma Leadership and Management in Health and Social Care (Adult Residential Management) Northern Ireland and Wales, Level 5 Diploma in Leadership and Management in Health and Social Care Northern Ireland (Adult Residential Management), QCF/ Level 5 Diploma Leadership and Management in Health and Social Care (Adult Management) Northern Ireland and Wales, Level 5 Diploma in Leadership and Management in Health and Social Care Northern Ireland (Adult Management)
• AND HAVE a minimum of five years practice experience in a health and social care setting working with regulated services, which must include at least two years relevant experience in an operational management * capacity in a health and social care setting *relevant management experience may include a management post in health and social care team/service, staff management, service supervision.
• 3 years' experience of either managing a service regulated by RQIA (or equivalent statutory body such as HIQA) or being responsible for service improvement and quality in a service regulated by RQIA (or equivalent statutory body such as HIQA)
• Experience of securing improvement in services, to include improving services that have been externally assessed as falling below an acceptable standard
• Experience of managing budgets and staffing
• Experience of using quality assurance monitoring processes
• Experience of managing staffing issues
• Must be willing to work within and uphold the Christian ethos of PCI
• Satisfactory Enhanced Access NI check
• Access to a car or transport for work purposes
• Must have registration with the appropriate professional regulatory body and adhere to the relevant Codes of Practice (i.e. NISCC, NMC or HPC)

• Experience of working in a similar regional role
• Experience of strategic planning
• Experience of project management
• Experience of managing or supervising a residential care or nursing home for older people, or people with a disability
• Evidence of a personal Christian faith in practice and expression, normally demonstrated by active membership of a Christian congregation