Job Description

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.
Here's the impact you will make and what we will accomplish together:
TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.
We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions consist of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.
As part of our Food, Beverage and Consumer Goods team, you'll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness. As the Head of Business Consulting EMEA you will be part of TELUS Consumer Goods' Global Services Team to ensure the optimal delivery of EMEA projects. You will ensure that the Business Consulting team delivers a professional, best-in-class service to our clients and that the team grows in-line with the overall business. This is also very much a client facing role where the individual will be involved in projects from initiation to completion, duties including requirement scoping and capture, solution design and configuration, documentation, introducing best practice where appropriate and supporting the client through UAT and Go-live until handed over to support.
Here's how
This role has the following main areas of focus:

• Lead and deliver large, complex projects or multi-market programs, ensuring high-quality outcomes that meet client business needs.
• Line manage and mentor a small team of Business Consultants within the EMEA Professional Services team, supporting their growth, development, and performance.

Provide expert business consultancy across consumer goods clients, leveraging deep understanding of commercial and financial processes to influence best practice adoption.
Run discovery and configuration workshops, capturing client requirements and documenting design decisions using standard templates. * Configure Trade Promotion Management (TPM) modules via the application UI and support technical teams in interface design and testing.

• Ensure solution quality through internal validation and alignment to agreed designs.
• Support clients through user acceptance testing (UAT), issue triage, and go-live activities.
• Deliver "train the trainer" sessions to client super users and maintain strong customer relationships by understanding their motivations and long-term goals.

Work towards agreed objectives, including team utilisation and growth, project profitability, and successful delivery.
Collaborate with other Team Leaders within Global Professional Services to enhance overall delivery capability.
What you bring to this role
Knowledge

• Strong understanding of FMCG/consumer goods industry, including commercial and financial practices.
• Knowledge of requirements gathering, documentation, and best practice software implementation.
• Familiarity with Trade Promotion Management / Optimisation tools.

Skills and Competencies

• Proven ability to lead client workshops, capture requirements, and challenge stakeholders using industry expertise.
• Skilled in documenting requirements, design, and configuration decisions.
• Strong client engagement and relationship management skills, with ability to influence and consult at senior levels.
• Effective at dealing with ambiguity, resolving conflict, and reaching pragmatic solutions.
• Strong leadership and mentoring skills, supporting people development.
• Organised, proactive, and accountable -- a completer-finisher mindset.

Experience

• Demonstrable experience delivering enterprise software solutions, ideally multi-market/global programs.
• Experience in client-facing consulting roles within software, preferably in the FMCG sector.
• Exposure to project phases including discovery, configuration, testing, training, and cutover/go-live.

Background in sales operations, demand planning, or revenue management is an advantage.
Desirable

• Relevant Business Analysis or Consulting certification.
• Experience leading user acceptance testing phases.

Join us
This role can be based anywhere in the UK. Some travel may be required.
Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, traceable and sustainable future.
Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion for enabling remarkable human outcomes?
Together, let's make the future friendly.
Accessibility
TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
This is Full-Time, remote role, reporting into our London office.

Skills Required