About The Role FDM is a global business and technology consultancy seeking a Microsoft Dynamics 365 Specialist to work for our client within the technology sector. This is initially a 6-month contract with the potential to extend and will be a fully remote role. Our client is seeking a Microsoft Dynamics 365 Specialist to join a programme involving leading the solutioning and configuration work as part of series of replatforming and data cleanse projects for a Legal Tech client. This role will also require advisory input on the design and execution of a complex data cleanse and migration activity, ensuring consistency, quality, and alignment with the established replatforming plan/strategy. This is a critical role that involves close collaboration with a Data Analyst, Business Analyst, Test Engineer, Project Manager, and Product Tech teams, with a strong focus on delivering a positive, client-facing experiences on multiple concurrent projects. Responsibilities
Act as the lead SME on Dynamics 365 Customer Engagement (CE) for the CX365 replatforming and data cleanse programme
Collaborate closely with Data Leads and product SMEs to support a robust data cleanse and migration process from legacy systems (Microsoft Dynamics CRM) to Dynamics 365
Define and validate data models and customer entity structures within Dynamics
Provide governance and quality assurance over system configuration, workflows, integrations, and customisations
Lead workshops and solution design sessions with internal teams and third-party vendors
Support UAT, go-live, and post-launch activities with expertise in troubleshooting and optimisation
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