Job Description

Control Team Member

About Us:

Parker Car Service, founded in 1989, has become a market leader in private hire services, serving over a million customers in and around London. Our team includes over 500 drivers and 60 dedicated staff members. Recently, we have won prestigious awards, such as Taxi Company of the Year (South) at the 2025 and 2023 Taxi Summit Awards and a Silver award for Private Hire Company of the Year UK (81+ Cars) at the 2023 QSI Awards. As we continue to grow and welcome new clients and drivers, we remain committed to maintaining and exceeding the high standards our customers expect.

Role Overview:

We're seeking an energetic, motivated and experienced controller to join our award-winning team in Feltham, West London. We work with over 500 of the best drivers in London and you'll join a fantastic team of problem solvers. This role will usually involve 12 hour shifts on a four on, four off schedule. Your main duties will include:

Key Responsibilities:

Despatching work and managing driver queries. Taking bookings and addressing customer queries via phone, email and other communication channels. Handling client feedback and resolving any situations that may arise. Managing driver inquiries in person, over the phone and by email. Advising drivers on best practices, vehicle suitability and other business related topics. Building and maintaining strong relationships with drivers, customers and the office team. Leading and assisting members of the Customer Service team. Supporting other departments as needed. Performing any ad-hoc duties assigned by a manager.

Experience:

We're looking for someone with at least 3 years of experience in a similar role with a Private Hire or Taxi Company. The ideal candidate will have:

Experience in control operations within a minicab, chauffeur or other private hire company. Good hearing and a clear, confident, and polite telephone manner. Ability to work accurately under pressure. Proficiency in spoken and written English. Good computer and keyboard skills. Excellent customer care skills. Ability to handle difficult calls calmly and professionally. Flexibility and reliability. Awareness of confidentiality issues. Strong time-keeping. Team player with problem-solving and interpersonal skills. Experience using platform-based computerised systems. Capable of thriving in a fast-paced environment under pressure. Highly organised with good time management skills.

Why Join Parker Car Service?

Be part of an award-winning team, with a rich history and a promising future. Enjoy discounts on cabs and couriers with Parker Car Service. Participate in various social activities throughout the year to maintain team spirit. Competitive salary. Supportive and collaborative work environment. Continuous opportunities for professional growth and development.
If you're ready to take your career to the next level with Parker Car Service, get in touch and arrange an interview. We're excited to see what you have to offer!

Job Type: Full-time

Pay: Up to 40,000.00 per year

Benefits:

Company events Employee discount On-site parking
Application question(s):

What relevant experience do you have for this role?
Experience:

minicab controlling: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person