Job Description

Are you looking for a new challenge, working in a fast-paced environment? If so, this could be the role for you! Being responsible for providing an effective service for all visitors presenting in the Minor Injuries Unit (MIU) at Princess of Wales Community Hospital. You will be the first point of contact for our patients. You will be responsible for providing a professional, efficient, and courteous reception service, both in person and over the phone, while always ensuring patient confidentiality.
The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high-quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.
To contribute to the delivery of a high quality MIU across the Trust and Community.
The position is a 16-hour post to cover evenings / weekends and occasional day time cover.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.
Main duties of the job

• To book as required, Patients into the MIU and make other appointment/transport bookings. Respond to queries and requests for information as directed by office procedures, guidelines and protocols. Refer complex or unusual requests to the Team Administrator or a member of the clinical team.
• To work together with other staff to promote a smooth and efficient workflow through the department in which he/she is based. Undertakes admin tasks that are assigned, including formatting letters, reports where necessary. Carries out photocopying/printing.
• To be proactive and forward thinking. Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved
• To participate in a range of shifts, to include evening and weekend shifts as required, in line with service requirements and demands.
• To assist the MIU Manager in undertaking regular reviews of the office protocols and guidelines by providing advice on changes in working processes. Attend team meetings as required.
• To undertake any other clerical duties that may be necessary for the speedy progression of both results and patients through the department to include administrative support as required.

About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
Date posted
18 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pro rata (12.51 per hour)
Contract
Permanent
Working pattern
Part-time
Reference number
C9798-1924
Job locations
Minor Injuries Unit, Princess of Wales Community Hospital
Stourbridge Road
Bromsgrove
B61 0BB
Job description
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached. Job description
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Knowledge
Essential

• Knowledge of office procedures
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria
Essential

• You understand that we will not provide sponsorship to work for this role.

Skills & Abilities
Essential

• Ability to meet the travel requirements of the role

Qualifications
Essential

• Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience
Essential

• Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

Desirable

• Previous, relevant NHS experience

Person Specification
Knowledge
Essential

• Knowledge of office procedures
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria
Essential

• You understand that we will not provide sponsorship to work for this role.

Skills & Abilities
Essential

• Ability to meet the travel requirements of the role

Qualifications
Essential

• Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience
Essential

• Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

Desirable

• Previous, relevant NHS experience

Skills Required