Job Description

Mobile Facility Assistant
Hours: 40 hrs Mon-Fri
Holidays: 25 days + bank holidays
Job Overview:
Provide and coordinate facilities management services at key Derby sites, ensuring customer needs are met proactively. Work closely with MITIE partners, the FM Helpdesk, and Network Rail colleagues to deliver efficient service and timely updates.
Key Responsibilities:
You will monitor and maintain communal areas such as flooring, hubs, staircases, and coffee points, as well as manage milk distribution and orders. You will take full ownership of meeting rooms, including housekeeping and AV equipment, and manage weekly stationery orders for the sites. Updating the CAFM system with progress on logged jobs and reporting issues promptly will be part of your role. You will assist with mailroom operations, ensuring mail is tracked and delivered correctly, support compliance documentation, and maintain Health & Safety notice boards. Regular communication with customers and FM teams is required to ensure service levels are met. Additionally, you will provide cover for the Senior Workplace Coordinator and Reception as needed, while adhering to Quality, Health, Safety, and Environmental policies.
Person Specification:
You must have experience working in multi-occupancy and large-scale FM accounts, with a strong customer service focus and clear verbal and written communication skills. A proactive, self-motivated, and team-oriented approach with good problem-solving abilities is essential. You should be able to manage your workload effectively and maintain positive stakeholder relationships. Computer literacy and knowledge of helpdesk workflows and QHS&E procedures are important. A valid driving licence is required, and a professional appearance following dress code guidelines must be maintained.

Skills Required