Job Description

Introduction

Infinigate Cloud is an award-winning cloud distributor and Microsoft Indirect Provider offering a value-add service to customers with a portfolio of cloud, managed and professional services.

Infinigate Cloud place 'people' at the heart of all we do - whether that is our partners, their customers or the wealth of carefully selected subject matter experts that make up our team. We set our company values to reflect this, and we hire against them. Our purpose is to help our partners grow profitable, future-proof cloud businesses achieving sustainable and long-term growth. Infinigate Cloud is only successful if our partners are successful.

Role Purpose

Are you a technically savvy professional able to translate and contextualise your work into defined outcomes for your customers? If so, Infinigate Cloud could be your next big career step! We are recruiting a customer-centric professional who has gained some exposure to working with Microsoft products but seeking the opportunity to grow their career as a Modern Workplace Engineer. You will need to feel confident learning and using a variety of systems, with exceptional communication skills to support the 3 main objectives of this role; technical delivery, service design and technical pre-sales.

This role is a permanent position, based hybrid at our Fareham office with 3 days working from office, 2 days from home.

Duties & Responsibilities

Technical Pre-Sales?

Responsible for proactively assisting with recommendations and delivery of Infinigate's solutions to its customers maximising customer satisfaction and revenue growth. When assigned, engage with the sales organisation including technical pre-sales activity to assist, promote and recommend the correct solutions for customers where necessary. Support the Infinigate new-business bid process and where necessary work as part of the implementation team ensuring project process and delivery are implemented accordingly.
Technical Delivery?

Work with the Solutions Architects to deliver on assigned items from the customer engagements to a high level to ensure customer satisfaction. Produce own Statement of Work for identified engagements for peer review and all relevant agreed documentation in the post-sale process when assigned, to ensure a project is scoped, agreed and executed upon. To be involved in the delivery of technical installations, deliver assigned tasks within customer projects on time and within budget to agreed standards.
Service Design?

For assigned products and services assist with the design, creation and maintenance of the set-up and professional services within the portfolio. Support the Solutions Architect in the post-sale activity where solution design and production of the final Statement of Work for the partner or customer is required, to ensure a fully scoped project is agreed and executed upon.

General Skills

Good coordination and planning skills Excellent computing and technical skills Knowledge and experience of Microsoft based solutions Be able to acquire new knowledge and skills quickly and apply to business situations Minimum of 1 year's work experience with Microsoft technologies Proven knowledge and experience of core Microsoft Technologies most notably Office 365 Good interpersonal, communication, negotiation, and presentation skills Obtained at least 1 current associate level Microsoft exams

Personal requirements

Infinigate's values underpin a strong collaborative working culture and successful inclusive working environment.

Own it! Self-starter: willing to change self and encourage change to improve service, processes and customer experience Aim high! Actively utilises company knowledge to meet individual targets and objectives Be open! Develops effective and supportive relationships with colleagues

Benefits

25,000 - 30,000 salary per annum 25 days annual leave rising to 28 days with length of service, plus bank holidays. Day off on your birthday. 2 paid volunteer days per year Additional holiday purchase scheme Electric Car Lease Scheme Life assurance of 4 x basic salary and group income protection from start date 5% employer matched pension contributions after 3 months service. Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period. Hybrid working arrangements and standard office working hours are 9am - 5.30pm Employee assistance programme for practical and emotional support. Free parking and complimentary refreshments onsite.
Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at JobsUK@infinigate.com

If you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting 'Modern Workplace Engineer' to JobsUK@Infinigate.com.

Job Types: Full-time, Permanent, Graduate

Pay: 25,000.00-30,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Paid volunteer time Private medical insurance Referral programme Work from home
Work Location: Hybrid remote in Fareham PO16 8AB