Job Description

Salary:

Competitive plus benefits

Type of work:

Permanent

Location:

Glasgow

About the role



We're looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow.

We offer:

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

...and much more



Hours

Full time:

Four shifts on and four shifts off, rotational day and night, 12 hour shifts



About the role



As a Monitoring Officer, you'll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.



You'll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail.



This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team!



Day-to-day duties



Monitoring alarm activations and following correct procedures and escalation processes as required

CCTV monitoring

Lone worker monitoring

Regularly liaising with alarm engineers, customers and contractors

Making changes to relevant databases where appropriate



Essential skills and requirements



Knowledge of a control room

Ability to comply with BS7858 security screening

Knowledge of BS5979

Proven ability to deliver excellent customer service - written and verbally

Competent IT skills and familiar with Microsoft Office

The ability to stay alert and work efficiently throughout a 12-hour shift

The ability to be discreet and maintain confidentiality

The ability to work on your own initiative and be able to prioritise your workload

Enjoy working as part of a team

The ability to work and concentrate under pressure

Excellent observation skills and ability to analyse visual information

Great attention to detail

Ability to write clear, legible and accurate reports of events which may be used as evidence

Ability to learn and be adaptable to changes in both working procedures and technology

Ability to be flexible in working hours



Nice to have (but not essential)



SIA Public Space Surveillance (CCTV) licence

Although ARC experience is preferred, training will be provided for the right candidate



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



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Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance