Job Description

Company Description

Join Our Team as an Monitoring Operator in Waterlooville!

Are you ready to make a real impact on security and safety? We're looking for an Monitoring Operator to help protect individuals and property in a high-responsibility role.

Position:

Monitoring Operator

Hours:

Working an average of 48 hours a week

Pay:

27,518.40 per annum

+ Shift Patterns:

12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.

Transport:

Access to a vehicle or excellent transport links

Requirements:

1-3 years customer service experience

?If you're passionate about security and want to be part of a professional team where your efforts truly matter, apply today!

What you will do...

Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff. Manage mobile alarm call outs and provide solutions in a timely manner. Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential. Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required. Ensure that all systems/databases are updated in a timely and accurate manner. Provide client reports.

Qualifications

What you will need...

Excellent customer service skills - Able to communicate at all levels. Willingness to learn. Ability to work as part of a team. Attention to detail. Work under periods of pressure. Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions. Decision-making capability. Computer literate - proficient in MS Office, ability to adapt quickly to new systems. Professional in appearance and attitude. Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations. Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness. * A flexible approach to working hours including the requirement for covering of holidays and sickness.