Job Description

Salary

29,931 per annum + a generous 28%-night premium w nights are worked

Contractual hours

37.33

Date posted

29/07/2025

Job reference

COLREQ01504

Contract Type:

Permanent

Working Hours:

Full time, 37.33 hours per week - 6 on, 3 off shift pattern across a 24/7 period. Part time considered but flexibility to all work shifts is essential. This will be on a non-fixed working pattern.

This vacancy requires an enhanced Adult workforce Disclosure and Barring Service (DBS) Check including a check on the

Adult barred list.

Due to expansion of our Helpline Service across North Essex, we have a number of vacancies available to join our team. Do you have experience of working within a customer focussed role? Are you looking for a complete career change and something outside your comfort zone? Looking for a role that allows flexibility to work within the community across North Essex? You could be our next colleague.

This post will work with colleagues who are professional, caring and committed to delivering the very best service to our customers operating 7 days a week, 24 hours a day, this dual role will be covering the monitoring centre and our Helpline service.

Helpline -

Established for over 25 years, we offer a telecare monitoring and falls response service to the residents of North Essex. This role involves responding to our customers that have fallen, within their own homes. With our specialist lifting equipment, we aim to safely lift the customer and leave them comfortable at home. We are also embarking on a significant digital transition of all our Helpline equipment, and you will therefore be supporting this role out installing new equipment.

A calm, methodical and caring personality is required for this role, no previous experience relating to the above roles is needed as all training and support will be provided.

You

must

have a full clean driving licence, as you will be driving one of our fleets of branded automatic vehicles, that are used whilst undertaking the Helpline role.

Preferably, you will already have an enhanced adult workforce including the Adult barred list DBS Check in place. However, if successful, an enhanced Disclosure and Barring Service check and a full medical assessment will be required alongside satisfactory references.

On the job training will be given for both roles. You will work on Helpline side for a minimum of nine months before you begin training in the Monitoring Centre.

Monitoring Centre

- You will be answering all our incoming Helpline alarm calls and out of hours answering all Colchester City Council calls and dealing with Colchester Borough Homes housing repairs. You will also be observing a network of high definition, digital CCTV cameras through Colchester City Centre, liaising with a range of businesses and teams across the city and with the emergency services where necessary.

You will be required to work various shifts as we operate 24 hours a day, 7 days a week. You

must

be able to cover the full range of shifts across the 7-day week, with the set shift times as:

Early

+ 0600 - 1400

Late

+ 1400 - 2200

Night

+ 2200 - 0600



If you have any questions regarding the role then, please email one of the Monitoring & Response Service Managers

Nicola Cable on Nicola.Cable@colchesteramphora.com or Helen Wigley on Helen.Wigley@colchesteramphora.com

For further information regarding this vacancy, please click here.

Colchester Amphora Trading Ltd has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.