Job Description

Company description

Mortgages Now Ltd is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorised and regulated by the Financial Conduct Authority. MAB is a nationally recognised mortgage broker and network, winners of over 150 awards in the past 5 years and continually growing. Mortgages Now has a team of advisers, administrators and management that you will work with daily. We are also part of the Andrew Craig Group of Companies, providing you a network of colleagues with true 'Family Style' company values.

Job description

We are now seeking a quality, experienced Mortgage Case Manager to join our expanding team based in Hebburn. You will be required to fully support our advisers, and your main role will be to regularly liaise with advisers, lenders, clients and solicitors. You will liaise between all parties involved to ensure that all the required documentation has been gathered, processed and that deadlines are met.

Responsibilities

Administering and progressing mortgage applications

Liaising with 3rd parties, clients and advisers

Development business relationships with advisors, ensuring a timely follow up to ensure any leads are dealt with.

Carry out any ad hoc duties as required by the role.

Maintain Contact Spreadsheets and producing monthly reports on activity

Meeting targets and producing results on performance

Ensure knowledge and understanding in areas of compliance and regulation is maintained as required.

Skills & Requirements

Engaging personality with the ability to build rapport quickly with customers and Advisers

Professional approach and able to influence at all levels

Marketing and brand awareness when dealing with customers is key

Exceptional communication skills both verbal and written

Excellent relationship building skills

Confident telephone manner with good objection handling skills

Self-motivated with a positive and "can-do" attitude

The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure

Good excel skills

In return, we offer a vibrant working environment, with a competitive salary. Full training will be provided by MAB and internally

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 36.25 per week

Experience:

Mortgage Administration: 1 year (required)
Work Location: In person

Application deadline: 15/08/2025