Job Description

Company Overview

Bertram Retail Ltd is a small, but dynamic and growing local wholesaler and e-commerce retailer specialising in fast-moving consumer goods. We are a family-run company, dedicated to providing our customers with excellent and personalised service.

Summary

We are seeking an Office Administrator to join our team at Bertram Retail Ltd. In this role, you will play a vital part in ensuring the smooth operation of our e-commerce business by managing the customer services. In addition to this, as part of our wholesale operations, you will be managing customer accounts and liaising with our sales reps.

Responsibilities

Printing and processing e-commerce and wholesale orders. Handle all in-coming calls and maintain professional phone etiquette. Answer customer queries and customer service messages via email for the e-commerce operations. Handle the customer services for the wholesale business. Inputting wholesale invoices and chasing outstanding payments where required. Dealing with applications for wholesale accounts. Booking in deliveries from suppliers. Booking collections of wholesale orders with courier companies. Reporting missing/damaged items in deliveries from suppliers. Update product details and pricing, using our stock management system Linnworks. Contacting new suppliers, where necessary, to open buying accounts. When required, assisting with picking and packing e-commerce orders.

Requirements

Proven experience as an Office Administrator or in a similar administrative role. Proven experience with business emails, telephone, and customer services. Strong organizational skills with attention to detail. Familiarity with Xero Bookkeeping software is highly desirable. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and prioritise effectively. Ability to work solo is essential. Ability to master new software systems is essential.
If you are ready to take the next step in your career with a forward-thinking wholesale and e-commerce company, we invite you to apply for the Office Administrator and Customer Services position at Bertram Retail Ltd today!

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 20 per week

Benefits:

Casual dress Free parking On-site parking
Schedule:

Monday to Friday
Language:

English (required)
Work Location: In person

Reference ID: OACS