Job Description

Job Title:

Mortgage Administrator

Location:

Horsham, West Sussex

Employment Type:

Full-Time / Part-Time (flexible for the right candidate)

Salary:

Competitive, based on experience

About Us:

The Horsham Mortgage Centre is a friendly, independent mortgage brokerage serving clients across Horsham and further afield. We pride ourselves on offering clear, honest advice and exceptional customer service. As a small business, we value each team member and encourage a supportive and collaborative working environment.

Role Overview:

We are looking for a proactive and detail-oriented Mortgage Administrator to join our team. This is a key support role where you'll assist from the beginning to the end of the application process, ensuring smooth communication between clients, lenders and advisers. The ideal candidate will be organised, customer-focused, and comfortable working independently in a small team setting.

Key Responsibilities:

Provide administrative support to mortgage advisers, including processing applications from submission through to completion. Liaise with clients to collect documentation and provide updates. Communicate with lenders, solicitors, and estate agents to track progress and resolve issues. Maintain accurate and up-to-date records on internal systems. Ensure all documentation complies with FCA regulations and company policies. Handle inbound enquiries via phone and email in a professional manner. Support general office administration as needed.

Key Skills & Experience:

Previous experience as a mortgage administration is required Strong organisational and time-management skills. Excellent written and verbal communication. Confident using Microsoft Office and CRM systems. High attention to detail and ability to manage multiple cases simultaneously. A positive, can-do attitude with a team-focused approach. Knowledge of the UK mortgage market and FCA compliance (desirable, but training can be provided).

Why Join Us?

Be part of a small, close-knit team with a genuine passion for helping clients. Opportunities for training and career development. Office located in the heart of Horsham with easy transport links.

To Apply:

Please send your CV and a brief cover letter explaining why you'd be a great fit for this role.

Job Types: Full-time, Part-time, Permanent

Pay: 23,000.00-27,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Reference ID: Mortgage Administrator