Job Description

Who are we

At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.


At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.


A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.


In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

Knight Frank Finance is looking to hire a Mortgage Administrator to provide client service to the Knight Frank Finance clients.


Role


Supported by the Client Service Manager, this role is responsible for delivering a professional and excellent client experience. The role will require you to work closely with the Advisor and be accountable for safeguarding the business pipeline by identifying and flagging potential risk or breaches.


Responsibilities


+ Supporting dedicated Advisor/team in delivering exceptional client service throughout the process. + Making introduction calls to all clients and being a point of contact for the client. + Processing the cases from submission through to completion/risk, by chasing lender, protection providers, solicitors and keeping the client and Advisor informed of status. + Ensuring all new business is checked on submission and log any breaches for the sales process. + Chasing Advisors to complete remedial action from breaches and file reviews. + Invoicing and chasing outstanding client fees in line with process. + Processing client fees via the Epdq service. + Scanning and submitting documentation to lenders and maintaining client confidentiality. + Ensuring all information on the CRM is accurate, correct and matches paperwork. + Assisting the Advisors to resolve any problem cases within the guidelines. + Make full and accurate notes of all conversations and ensure that they are actioned or passed on to the appropriate colleague without unnecessary delay. + Type reports, letters, schedules, forms etc. + Ensure all filing both paper and electronic is carried out on a regular basis to maintain an up-to-date filing system. + Managing the daily diary by way of prioritising. + Providing the Client service manager with banking forecast each week. + Ensuring that offers are checked and signed off by the Advisor.
Key Experience Required:


+ A minimum of 6 months experience in a mortgage administration role. + Ability to quickly understand and use the process driven mortgage sales system. + Experience dealing with high net-worth individuals.
Competitive salary


Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.